Taoyuan International Airport (TPE): Private Airport Transfer with Meet & Greet Service｜Taiwan

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

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- Airport Transfer Service Introduction -

• Airport pick-up
  - Airport Pickup Time: The driver will meet you at the airport at your flight's landing time, holding a sign. *The pickup representative will hold a sign for you in the arrival hall (on your right after clearing customs). Please look for the sign with the KKday logo and your name (unless otherwise noted, the name of the person who made the booking will be displayed). The airport representative will then guide you to the vehicle. Driver's license plate information will not be provided in advance.
  - Free waiting time: The driver will wait for 90 minutes. If the passenger has not cleared customs by then, it will be considered a voluntary waiver, and no refund will be given.
  - Early arrival of the flight: Waiting time of 90 minutes will be based on the actual arrival time of the flight.
  - Flight Delay: For delays of up to 1 hour, the driver will wait on-site for 90 minutes based on the actual arrival time of the flight. For delays exceeding 1 hour, please contact KKday customer service upon arrival to reschedule a vehicle. If a reschedule cannot be arranged, a full refund will be issued.
  
  
• Airport drop-off
  - Airport drop-off time: The driver will pick you up at the designated location 3 hours before your flight's departure. The driver's information and license plate number will be provided in the order information before 20:00 (GMT+8) the day before departure.
  - Free waiting time: The driver will wait for 30 minutes. If the driver has not appeared by then, it will be considered as a voluntary waiver and no refund will be given.
  * If you specify a pick-up time in the "Order Remarks" field, the free waiting time is 30 minutes. Please be aware of this.
  

- Pick-up and drop-off area -

• Locations without additional charges:
  Taipei City: Zhongzheng, Datong, Zhongshan, Songshan, Daan, Wanhua
  -New Taipei City: Banqiao, Yonghe, Zhonghe, Tucheng, Sanxia (excluding mountainous areas), Shulin, Yingge, Sanchong, Xinzhuang, Taishan, Linkou, Luzhou, Wugu, Bali
  - Taichung City: Central District, North District, South District, West District, East District, Xitun District, Nantun District, Beitun District, Dajia District, Da'an District, Qingshui District, Wuqi District, Shalu District, Longjing District, Dadu District, Fengyuan District, Houli District, Shengang District, Daya District, Tanzi District
  - Taoyuan City: Taoyuan City proper, Zhongli, Pingzhen, Guishan, Bade, Dayuan, Luzhu
  -Yilan area: Yilan City, Toucheng, Jiaoxi, Zhuangwei, Yuanshan, Wujie
  - Hsinchu area: Hsinchu City, Zhubei, Hukou, Hsinfeng, Hsinpu, Qionglin
  -Miaoli area: Miaoli City, Toufen, Zhunan, Houlong, Tongxiao, Yuanli, Gongguan, Tongluo
  -Changhua area: Changhua City, Xiushui Township
  -Nantou area: Nantou City, Caotun Township
  -Yunlin area: Douliu Township, Douliu City, Citong Township, Xiluo Township
  -Chiayi area: Chiayi City, Fanlu, Meishan, Zhuqi, Zhongpu, Dapu, Shuishang, Lucao, Taibao, Liujiao, Xingang, Minxiong, Dalin, Xikou, Yizhu
  - Tainan area: Central West District, East District, South District, North District, Anping District, Annan District, Yongkang District, Guiren District, Xinhua District, Zuozhen District, Yujing District, Nanxi District, Nanhua District, Rende District, Guanmiao District, Longqi District, Guantian District, Madou District, Jiali District, Xinying District, Houbi District, Baihe District, Dongshan District, Liujia District, Xiaying District, Liuying District, Yanshui District, Shanhua District, Danei District, Shanshang District, Xinshi District, Anding District
  -Kaohsiung area: Xinxing District, Qianjin District, Lingya District, Yancheng District, Gushan District, Qianzhen District, Sanmin District, Nanzi District, Xiaogang District, Zuoying District, Renwu District, Dashe District, Gangshan District, Luzhu District, Alian District, Tianliao District, Yanchao District, Qiaotou District, Ziguan District, Mituo District, Yongan District, Hunei District, Fengshan District, Linyuan District, Niaosong District
  -Pingtung area: Pingtung City
  - Taitung area: Taitung City, Taimali, Jinfeng, Dawu, Daren
  -Hualien area: Hualien City, Xincheng, Ji'an

• Locations requiring additional fees (payable to the driver on-site):
  Taipei and New Taipei City:
  NT$200
  Neihu District (mountainous areas to be discussed separately), Nangang District (mountainous areas to be discussed separately), Xinyi District Ziyun Street, Xinyi District Qingyun Street, Xinyi District Xiangyun Street, Xinyi District Ruiyun Street, Xinyi District Jingyun Street, Xinyi District Wuxing Street Lane 600, Neihu Dahushanzhuang Street, Neihu Dahu Street, Neihu Kangle Street, Neihu Antai Street, Neihu Donghu Road, Neihu Neihu Road Section 3, Neihu Kangning Road Section 3, Shilin Zhongshan North Road Section 7, Shilin Tianyu Street, Shilin Tianmu North Road, Beitou Tongde Street, Beitou Xingyi Road, Beitou Wenquan Road, Beitou Fuxing 3rd Road, Beitou Daoxiang Road, Beitou Gangshan Road, Beitou Xiushan Road, Beitou Zhonghe Street, Beitou Datun Road, Beitou Xueyuan Road, Beitou Zhuhai Road
  NT$300
  Wenshan, Shilin Mountain Area, Maokong, Xizhi (mountain area to be discussed separately), Shenkeng, Xindian, Ankeng, Wenshan Mountain Area, Beitou Mountain Area (Asia Pacific Hotel, etc.), Section 1 & 2 of Jiuzhuang Street in Nangang, Section 1 to 4 of Nangang Research Institute Road, and Heshun Street in Nangang.
  NT$600
  Xindian (remote area), Yangmingshan, Wulai, Wudu, Ruifang, Jiufen, Keelung, Nangang Nanshen Road, Xizhi Xiwan Road Section 3
  NT$1,200
  Wanli, Jinshan (including Yangmingshan Tianlai Hotel), Shiding, Pingxi, Sanzhi, and the Three Gorges area
  NT$2,000:
  Shuangxi, Gongliao
  
  
• Outside of Taipei and New Taipei City:
  NT$200
  Taichung City: Taiping, Dali, Wufeng, Wuri; Changhua City: Fenyan Township, Huatan Township; Yunlin County: Dapi Township, Huwei Township, Tuku Township
  NT$300
  Taoyuan area: Longtan, Yangmei, Xinwu, Guanyin, Daxi; Yilan area: Luodong; Hsinchu area: Guansi, Baoshan, Beipu, Zhudong, Xiangshan; Miaoli area: Sanyi, Xihu; Changhua area: Fuxing Township, Xianxi Township, Hemei Township, Shengang Township; Yunlin area: Erlun Township.
  NT$500
  Yilan area: Su'ao; Taichung City: Dongshi, Xinshe, Shigang; Changhua City: Lukang Township, Yuanlin Township, Yongjing Township, Puxin Township, Xihu Township, Dacun Township, Puyan Township; Yunlin County: Lunbei Township, Linnei Township, Gukeng Township
  NT$800
  Nantou City: Yuchi Township
  NT$1,000
  Taichung area: Heping District; Nantou City: Guoxing Township, Puli Township, Renai Township, Mingjian Township, Jiji Township, Shuili Township, Zhushan Township; Yunlin County: Baozhong Township, Dongshi Township, Taixi Township, Mailiao Township, Beigang Township, Kouhu Township, Sihu Township, Yuanchang Township
  NT$2,000
  Taichung City: Guguan

• Additional charges apply for multiple drop-off points (pay the additional fee to the driver on-site).
  The extra charge for multiple drop-offs can be paid to the driver on-site. The extra charge for multiple drop-offs is NT$100 - NT$1,000. The actual charge will be attached to the electronic voucher.
  

- Pre-sales Notes QA -

Q: How long should the pick-up time be between the airport transfer time and the flight departure time when booking the "airport transfer service"?
A: Generally, for international flights, it is recommended to arrive 2.5-3 hours before your flight's departure time; for budget airlines, please arrive 3-4 hours in advance. For domestic flights, you should usually arrive 1-2 hours before your flight's departure time. The driver will wait for 30 minutes (buffer time) according to the pick-up time you provided. If the driver has not arrived by then, it will be considered a voluntary abandonment, and no refund will be given.

Q: What are the flight arrival and pick-up times for the "airport pick-up service"? (Flight arrival time - on time)
A: Please fill in your flight number and arrival time for the pick-up time. The driver will wait for 90 minutes (free waiting time) based on your actual landing time. If you have not cleared customs by then, it will be considered a voluntary abandonment of the service, and no refund will be given.

Q: When booking the "Airport Pickup Service", what are the flight arrival and pick-up times? (Flight arrival time - earlier/later)
A:
(1) Early arrival of the flight: 90 minutes waiting time (free waiting time) based on the actual arrival time of the flight.
(2) Flight Delay: If the delay is less than 1 hour, the driver will wait on-site for 90 minutes based on the actual arrival time of the flight. If the delay exceeds 1 hour, please contact KKday customer service upon arrival to reschedule a vehicle. If you are unable to board, a full refund will be issued.

Q: How is the "passenger count" calculated?
A: Five-seater: 1-3 passengers; Nine-seater: 4-7 passengers. If a child seat is used, the passenger capacity will decrease by one for each seat used. Taiwanese law requires children under 4 years old to use a child seat. Each child seat costs NT$200; please specify this in your order and pay the driver on-site. If a passenger refuses to use a child seat, the driver has the right to refuse service and will not provide a refund.

Q: What does "additional fee" mean?
A: The displayed fee is the total service charge per vehicle, including taxes and tolls. However, the price may fluctuate depending on the availability of additional services you request. Requesting additional services such as child seats, multiple pick-up and drop-off points, or overtime waiting will incur additional on-site charges.

Q: How many pieces of luggage can I bring?
A: Items that need to be placed in the trunk are considered baggage. Items that can be carried on your person, placed on your body, or on your seat are considered carry-on baggage. Items that are too large (such as folding bicycles, folding strollers, and folding wheelchairs) are considered special baggage, and their quantity will be determined separately. Five-seater vehicles can carry (3 pieces of 24-inch baggage, 3 pieces of 26-inch baggage, or 2 pieces of 28-29-inch baggage); nine-seater vehicles can carry (8 pieces of 24-inch baggage, 7 pieces of 26-inch baggage, or 6 pieces of 28-29-inch baggage). The number of seats will decrease as the number of baggage items increases. If baggage is not carried according to regulations, it will be considered a voluntary abandonment on-site, and no refund will be given. (According to most airlines' regulations, standard baggage size is 157.48 cm or 68.58 x 53.34 x 35.56 cm, weighing approximately 22.68 kg).

-After-sales Notes QA-

Q: Can the order be changed after confirmation?
A: If you wish to change your pre-booked airport transfer time, please contact KKday customer service. Changes cannot be made one day before departure.

Q: Where should I meet the driver?
A:
(1) "Airport Pickup Service": An airport representative will be arranged to hold a sign for you in the arrival hall of the airport (on your right after you exit customs). Please look for the sign with the KKday LOGO and your name. The airport representative will then guide you to your car.
(2) Airport drop-off service: The driver will pick you up at your designated hotel or address.

Q: What if I can't find the driver when I arrive at the agreed-upon location?
A:
(1) "Airport Pickup Service": If you do not find a sign with your reservation name or an airport representative at the designated location in the Taoyuan Airport arrival hall, please take a photo on the spot (including the current time and the agreed location); otherwise, the driver will also provide relevant GPS or photo evidence. Failure to provide such evidence will be considered as a No show and no further payment will be made.
(2) "Airport drop-off service": If you cannot find the driver at the designated location, please take a photo on the spot (including the current time and the agreed location); otherwise, the driver will also provide relevant GPS or photo evidence. Failure to provide such evidence will be considered as a no show and no further payment will be made.

Q: Are there surcharges for airport pick-up and drop-off services that span both day and night hours? Nighttime hours (UTC+8 22:00 - 06:59)
A:
(1) Airport pick-up service:
1. Early arrival of the flight: The original flight time will be used as the base, and no refund will be given for the night surcharge.
2. Flight Delay: If the flight delay falls within the overnight surcharge period, an additional overnight surcharge of NT$200 will be charged on-site.

For example:
1. If you take Vanilla Air flight JW107 from Tokyo (NRT) 19:00 on November 1st to Taoyuan (TPE) 22:15 on November 2nd and arrive at Taoyuan Airport earlier than 21:40, the overnight surcharge will not be refunded.
2. If you are taking Vanilla Air flight JW107 from Tokyo (NRT) 18:00 on November 1st to Taoyuan (TPE) 21:15 on November 2nd, and the flight arrives at Taoyuan Airport at 22:10, an additional overnight surcharge will be charged on-site.

(2) Airport drop-off service:
The driver will wait for 30 minutes according to the pick-up time you filled in (free waiting time). If the free waiting time falls within the night surcharge period, an additional night surcharge of NT$200 will be charged on-site.

Q: Are airport transfer prices inclusive of tax? I need an invoice for reimbursement by my company. How should I proceed?
A: Airport transfers are priced including tax. An e-invoice will be issued for every order and sent via email within 3 days of placing the order. After receiving the invoice, please print it out for reimbursement. (For on-site additional services, please ask the driver for the invoice or leave a note indicating that the required documents will be sent via email.)