Please confirm whether the phone supports eSIM before purchasing. If the device is incompatible and cannot be used, no refunds will be issued. (Please refer to the inquiry method below)
Before installing eSIM, make sure you are connected to a WiFi or mobile network that can use the Internet, and then scan the QR Code to join the mobile plan. eSIM can be installed in Taiwan first and then activated after arriving at the destination.
The eSIM is valid for 30 days, starting from the first day when the order is placed. Please use it within the validity period. If it is overdue, no refund or extension will be allowed.
A QRcode can only be scanned once with a mobile phone. After binding, the device cannot be changed or deleted. Once deleted, it cannot be rescanned and installed. It needs to be purchased again. If there is a prompt to contact the telecommunications provider or other prompts, please turn off the phone and restart it or contact us. Customer service
Please save this QR Code. Once scanned, it will become invalid and cannot be reissued. Please install it according to the instructions. Do not jump out of the screen during the process to avoid misjudgment by the phone, causing the eSIM plan to be deleted or incorrect.
Calculated in Taiwan time, a day passes midnight at 0:00 Taiwan time (GMT+8), which is not a 24-hour system (number of days calculation method: assuming that the service is activated at 10:00 on the 1st, the first day ends at 23:59 on the 1st)
After placing the order, the voucher will be issued within 48 hours before the selected departure date. Please use it within 30 days after receipt. Otherwise, the voucher will become invalid.
Some mobile phones in China, Hong Kong and Macau do not support eSIM. Please confirm whether it can be used before purchasing. If the mobile phone model cannot be used, please do not place an order. It cannot be canceled.
An eSIM is a digital SIM embedded in your device, eliminating the need for a physical card. For Singapore, Malaysia, Indonesia, and Thailand, you purchase an eSIM profile, receive a QR code, and scan it to activate the service. This allows you to access local telecom networks for data services immediately upon arrival without switching physical SIM cards. It functions like a traditional SIM but is digitally provisioned, offering a new way to surf the internet.
An eSIM is an "embedded SIM" that allows you to activate a cellular plan digitally without needing a physical SIM card. For travel in Southeast Asia, the main difference is convenience: an eSIM is set up via a QR code, so you avoid handling small cards, potential loss, or needing a card eject pin. You can switch between different network plans more easily and often retain your primary SIM for calls/texts while using the eSIM for data.
eSIMs for these regions typically offer a range of data plans to suit different travel needs. Options often include daily high-speed data allowances (e.g., 1GB or 2GB per day), after which speeds may be reduced, or unlimited data plans for longer trips. These plans are available for various durations, usually from 1 to 30 days, providing flexibility for short visits or extended stays across the covered countries.
Yes, many eSIM products are designed for multi-country travel. An eSIM specifically covering Singapore, Malaysia, Indonesia, and Thailand allows you to use data services seamlessly across all these destinations without purchasing separate SIMs for each country. This simplifies connectivity for travelers visiting multiple locations within the region, ensuring consistent access to stable local telecom signals.
Using an eSIM offers several benefits for regional travel. It provides instant connectivity upon arrival by scanning a QR code, eliminating the need to physically swap SIM cards. This means no lost cards or eject pins. You can also keep your primary SIM active for calls/texts while using the eSIM for data. Additionally, eSIMs often offer stable network services by utilizing local telecom signals, ensuring reliable internet access across Singapore, Malaysia, Indonesia, and Thailand.
While highly convenient, there are a few considerations for eSIMs. Not all devices are eSIM compatible; ensure your smartphone supports it before purchasing. Initial setup requires an internet connection to download the profile. Also, some travelers might find managing multiple eSIM profiles challenging if they frequently switch providers or destinations. However, for a single multi-country plan, these issues are minimized for a smooth travel experience.
Yes, eSIM plans designed for international travel, especially those covering multiple countries like Singapore, Malaysia, Indonesia, and Thailand, are typically data-only. This means they provide internet access for navigation, communication apps, and browsing, but generally do not include a local phone number for traditional calls and SMS. You can usually still use your primary SIM for calls if your device supports dual SIM functionality.
Activating an eSIM for these countries is straightforward. After purchase, you will receive an email containing a QR code. Simply scan this QR code with your eSIM-compatible smartphone. Follow the on-screen prompts to download and install the eSIM profile. Ensure you have an internet connection during setup. Once installed, activate the eSIM in your phone settings, and you'll be ready to use data services in Singapore, Malaysia, Indonesia, and Thailand.