Asia eSIM | Smart/XL (Excelcom)/Celcom/Singtel/Truemove (Receive by Email)
- An essential travel item in Southeast Asia, use an eSIM that can be used for data without replacing the SIM card!
- Local telecommunications networks are provided by Smart/XL (Excelcom)/Celcom/Singtel/Truemove.
- Choose from plans ranging from 500MB to unlimited data at up to 4G speeds to suit your needs. (Hotspot available)
- For more data products, please refer to SIM & WiFi .
- For questions related to eSIM products (e.g. models that are not applicable), please refer to the product F&Q.
Package Options
Product Info
The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.
eSIM enabled terminals
About the Asia Multi-Country eSIM Plan
About the Southeast Asian countries eSIM Plan
How to install and use eSIM
eSIM Notes
eSIM Installation Video - iPhone (iOS)
eSIM Installation Video - Android
SIM Card Specifications
| Data Usage Specifications | Unlimited data, 500MB, 1GB, 2GB, 3GB, 5GB, 7GB, 10GB, 15GB, 20GB |
| Transmission Specifications | 4G |
| Signal Coverage Area | France, Japan, Australia, New Zealand, South Korea, Taiwan, Thailand, Malaysia, Singapore, Hong Kong, China, Vietnam, Indonesia, Philippines, Cambodia, India, East Timor, Bangladesh, Kazakhstan, Kyrgyzstan, Pakistan |
| Mobile Carrier | Smart/XL (Excelcom)/Celcom/Singtel/Truemove |
| Supported Sizes | eSIM |
| Hotspot Sharing | Available |
| Supported Frequencies(4G) | B1（2100 MHz） |
| Top-Up Availability | Top-up unavailable |
| Excludes | Voice calls, Texts |
| Not Supported | SIM-locked device, Carrier-customized device, Mobile hotspot |
| Reminders | This product is provided by Wide Mobile Co., Ltd. |
Important Info
Reminders
Please make sure that the model of the mobile phone you wish to use eSIM with supports eSIM service before purchasing. [Refer to the details page]
If you are a customer who has set up a mobile phone protection service, you must unlock the SIM card and deactivate the mobile phone protection service at your mobile carrier's customer service center or on their website in order to use the service.
After purchase, product information (QR code) will be sent via email and KakaoTalk notification. Exchanges and refunds are not possible after the QR code is sent or scanned.
To register the eSIM product you purchased on your device, you must have data available (cellular network or Wi-Fi connection mode).
If you delete the registered cellular plan after scanning the QR code, eSIM cannot be used, so please maintain the plan until use is terminated.
It can be pre-installed at the departure location and the usage period starts from the time of connection to the destination network.
If possible, turn off data roaming for your domestic telecommunications company before leaving the country. (Incorrect operation may result in roaming charges overseas.)
Depending on the communication environment of the local telecommunications company, data usage may not be smooth in some areas, and depending on the model used, if the frequency band does not match that of the local telecommunications company, it may connect to 3G or 2G.
The terms and conditions of the telecommunications company that provides the service apply and product options (data provision, number of days of use, promotions, etc.) may change without prior notice.
Once deleted, eSIM cannot be rescanned or recovered. If you are unable to use the service due to your own negligence or lack of understanding of the usage instructions, as above, you will not be eligible for a refund.
Exchanges and refunds are not possible after the QR code has been sent or scanned.
In case of unavailability due to local telecommunications company network maintenance, natural disaster, or other reasons, no refund will be made.
How to Use
STEP 1. ▶Purchase◀
- Please select the desired eSIM data capacity and usage period.
- Once your order is confirmed, a QR code will be sent to your email and mobile phone. (* If you do not receive it, please request it again through the customer center and we will send it immediately.)
*Orders placed between 9:00 and 18:00 every day will be shipped on the same day at 4-hour intervals. (Orders placed after 18:00 will be shipped the next day. Shipping time may be slightly delayed depending on the order volume.)
STEP 2. ▶Settings◀
1. Open Settings > Settings menu
- Select ‘Add Cellular Plan’.
(Additional rate plans are only available in network environments)
2. Add cellular plan > Scan QR code
- Scan the QR code image received via text or email.
- If the QR code cannot be scanned, you can set it manually.
3. Rate plan label and usage line designation
[Rate Plan Label]
- Existing SIM → Main
- eSIM (local SIM) → Auxiliary (freely set for travel, work, etc.)
[Basic line]
- Existing SIM → Calls/Messages, iMassage/FaceTime
- eSIM (local SIM) → Cellular data (switching allowed OFF)
4. Settings > Cellular > Turn off Cellular Data Toggle
- When using overseas, block cellular data conversion before use so that the existing SIM (main) cannot be used for data.
* If you turn on data roaming while selecting 'Main' as your cellular plan, roaming charges may be charged by your domestic carrier (main line).
5. APN manual setting (when data is not available)
- Settings > Cellular > Cellular Plans > Select eSIM Plan > Cellular Data Network
- In most cases it is set automatically, but sometimes you may need to change the APN information.
* Check the details page of the product you purchased for APN information.
Cancellation Policy
- Once the order has been completed, it cannot be canceled, modified, or refunded
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.
FAQ
An Asia eSIM works by digitally downloading a mobile data plan to your compatible device without needing a physical SIM card. Once activated, it connects you to local telecommunications networks, such as Smart, XL (Excelcom), Celcom, Singtel, or Truemove in Southeast Asia, providing data services at up to 4G speeds. You simply scan a QR code or enter activation details, and your device is ready for internet access, allowing for flexible data plans without physically swapping cards.
For extensive multi-country travel in Southeast Asia, an Asia eSIM that supports multiple local telecommunication networks like Smart, XL (Excelcom), Celcom, Singtel, and Truemove is highly recommended. Look for plans that offer flexible data options, ranging from 500MB up to unlimited data, to ensure seamless connectivity across different destinations. This type of eSIM allows you to stay connected without needing to purchase separate local SIMs in each country.
Yes, many Asia eSIM plans are specifically designed for data-only services. This means you can enjoy internet access, messaging apps, and VoIP calls without acquiring a local phone number. These plans are ideal for travelers who primarily need data for navigation, communication, and browsing, and prefer to keep their primary phone number active for calls and texts from home.
Potential disadvantages of using an Asia eSIM include device compatibility limitations, as not all smartphones support eSIM technology. Activation can sometimes be challenging if initial internet access is unavailable, or if instructions are unclear. Additionally, some users might find managing multiple eSIM profiles confusing, and certain data-only plans may not include a local phone number for calls or SMS services.
An Asia eSIM is definitely worthwhile for short trips or infrequent travel in Southeast Asia. It offers significant convenience by eliminating the need to search for local SIM cards upon arrival or deal with physical card swaps. You can pre-purchase and activate your plan before departure, ensuring immediate connectivity as soon as you land. This saves time and effort, making it a hassle-free solution for staying connected during your travels.
An Asia eSIM is a digital Subscriber Identity Module embedded directly into your device, allowing you to activate a mobile plan electronically. Unlike a traditional physical SIM card that needs to be inserted and removed, an eSIM eliminates the need for physical swapping. This offers greater flexibility as you can store multiple eSIM profiles on one device and switch between plans easily, making it an essential, hassle-free travel item.
An Asia eSIM product typically provides extensive coverage across many key countries in the Southeast Asia region by utilizing strong local telecommunication networks like Smart, XL (Excelcom), Celcom, Singtel, and Truemove. While it covers a wide area, specific country availability might vary depending on the chosen plan. It's advisable to review the product details to confirm coverage for your exact travel itinerary within Southeast Asia to ensure seamless connectivity.
Yes, many Asia eSIM plans, including this one, allow travelers to use the hotspot feature. This means you can conveniently share your eSIM's data connection with other devices, such as laptops, tablets, or other smartphones. It's a practical way to keep all your gadgets connected to the internet while on the go, making it easier to work, browse, or communicate, especially when public Wi-Fi is unavailable or insecure.
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