Taipei

Ease of booking (KKday's usability) ​Pros: ​The procedure was easy to complete in Japanese, and the purchasing process was smooth. ​I was able to get a good deal at a discounted price (stating the discount rate or specific amount would be more convincing). ​Were there flexible options for seat selection and time changes when booking (if you used this service)? ​Was it easy to enter the required information, such as your passport number? ​Concerns (if any): ​Were there any issues with using the website or app? ​Was it time-consuming or confusing to issue or collect your voucher? ​🎫 Ticket collection and redemption ​Pros: ​It was very easy to redeem your ticket at the station (did you use the counter or the automatic ticket machine?). ​Was it enough to just present your electronic voucher (the booking confirmation you received by email)? ​Was the waiting time for redemption short? ​Concerns (if any): ​It was difficult to find the redemption location, or the counter was crowded, etc. ​Did you experience any language barriers when redeeming your ticket (whether Japanese was available or not)? ​🚅 What was good about your experience riding the Taiwan High Speed ​​Rail? ​The interior of the train was clean and comfortable. ​The seats were spacious, so I didn't feel tired even on long journeys. ​The train ran on time, allowing for a smooth journey. ​I enjoyed the scenery from the train window, and other specific impressions. ​What were your concerns (if any): ​Inconveniences with the onboard services (Wi-Fi, food and drink, etc.). ​Dissatisfaction with the environment, such as the air conditioning being too strong.

Our family traveled from Kaohsiung to Taoyuan Airport to catch our flight. Instead of taking the High Speed ​​Rail, we opted for a chartered car. Because it was a long weekend, we left a little earlier. There were many vehicles on the road, but the driver was very steady and paid close attention to the traffic. He didn't overtake recklessly or honk his horn because of traffic jams, ensuring a smooth ride for us. He also kindly asked if we needed to rest or use the restroom. The car was spacious and clean. This way of getting to the airport saved us the energy of carrying luggage, and we arrived at the airport not drenched in sweat – a great choice.

After confirming our name list with the KKDay staff upon arrival, they immediately dispatched a car. The ride from arrival to boarding was quick and comfortable. My suggestion is that they'd like a larger, more prominent KKDay sign to help us find the staff more quickly. Upon arrival, we were told to leave the airport quickly and avoid lingering, so we didn't have time to see where the KKDay staff were. A prominent light blue KKDay sign or flag would have made it much easier to find the staff. The price is reasonable, and I'll definitely use this airport shuttle again.

This was my first time in Taiwan. Traveling with five girls, I had many concerns, so I researched this highly rated tour beforehand and decided to join it. Since it was such a special occasion, I decided to take the C Tour, which offered a full day of sightseeing. On the day, the five of us shared the ride with another family (maybe locals). The car was not cramped at all and there was little swaying, so it was so comfortable that my friend, who suffers from motion sickness, said she didn't even notice. I actually sat in the middle of the back seat, but it was so spacious and comfortable that I slept soundly throughout the entire trip. Our driver and guide, Mr. Okuma, was very kind and even went out of his way to use a translation app to guide us, even though we were Japanese. He also took lots of beautiful photos with his iPhone, which was very much appreciated. We also added the Amei Teahouse experience, but there was so much tea that we couldn't finish it all while visiting the other shops. The snacks were delicious, and the staff were very kind. While the lantern-releasing event wasn't on the train tracks, I was happy to see it in a more beautiful setting than the tracks. What's more, they even took the time to take photos on both our phones and Okuma's phone...we really appreciate it. If you join the LINE group listed in the contact information beforehand, they will send you a Japanese translation of the guide and add the photos they took to your album, which is very convenient. I think it's a good idea to contact them if you have any questions on the day. It was my first time in Taiwan, so I had a lot of worries, but my friends were really happy and said it was a good idea to join this tour. I would highly recommend this to anyone new to Taiwan!