[Cancellation Policy]
The provider will not be responsible for granting refunds for the following cases:
The eSIM and guidelines will be sent to the customer's email within 6 hours.
If you do not receive email having eSIM, kindly check spam/junk email or contact us via message.
Check Supported devices or How to know that your devices support eSIM or not to make sure that you can use eSIM on this device
All iPhones bought from China mainland, Hong Kong and Macau DO NOT support eSIM, and all Samsung purchased from China mainland, Hong Kong, Macau and Taiwan DO NOT support eSIM.
Please do not delete eSIM after activating. The eSIM QR code can only be activated once. We are not able to assist you if the eSIM has been deleted from the device.
It must be installed and activated at the destination within 30 days after receiving the eSIM, otherwise the eSIM will become invalid and unusable.
The quality of communication may be affected by outside conditions; surrounding landforms (e.g. mountains), weather, obstruction by buildings, the number of users, or locations may affect the speed and quality of the internet
In accordance with the Fair Usage Policy, excessive video streaming or data consumption may cause slower or weaker signal reception
[eSIM COMPATIBILITY CHECKING GUIDELINES]
Step 1: Go to “Settings” > “Cellular”.
Step 2: If the “Add eSIM” section is available, your phone does support eSIM service.
Step 1: Go to “Settings” > “General” > “About”.
Step 2: Check “Model Name”. See whether it is listed in our “eSIM supported devices list” (see above)
Step 3: Check the “Carrier Lock” section. It should say “No SIM restriction” – this means your device is not SIM locked.
Step 4: Scroll down to view “Available SIM”, if there is a “IMEI2” number, eSIM can be used on your device.
-ANDROID-
Step 1: Dial *#06#. Press call.
Step 2: Your IMEI number will be displayed. If the EID number is displayed, your device is eSIM compatible. Please note the EID info (if available). This is your eSIM serial number.
Step 1: Open “Settings” on your phone.
Step 2: In the search bar, search for IMEI and choose “IMEI Information”. If this information is available, your phone can use eSIM.
Yes, this eSIM is specifically designed for multi-country compatibility, providing a convenient and reliable internet connection across the USA, Canada, and Mexico. It allows you to stay connected seamlessly throughout your adventure without the need for separate SIM cards for each destination.
An eSIM is an excellent option for multi-country travel in the USA, Canada, and Mexico. It eliminates the concern of switching, installing, or losing physical SIM cards. You can enjoy user-friendly and quick activation, gaining immediate access to a high-speed internet connection across all three countries.
Yes, this USA, Canada, Mexico eSIM is a data-only plan. It is specifically designed to provide you with a cost-effective and reliable internet connection, allowing you to stay connected with unlimited 4G data for all your online needs while traveling in these three countries.
To choose the most suitable eSIM plan, consider your travel duration, as options range from 1 to 30 days. Also, assess your data usage needs, whether you prefer a daily data allocation or a total data package. This ensures you have a convenient and connected experience throughout your trip.
Yes, this USA, Canada, Mexico eSIM offers unlimited 4G data options. This allows you to stay connected cost-effectively throughout your travels in the USA, Canada, and Mexico, ensuring you have continuous internet access for navigation, communication, and other online activities.
Once activated, the eSIM is designed to provide seamless connectivity. You will typically need to ensure that cellular data is enabled for your eSIM profile and that it is set as your primary data source. The eSIM generally manages connections automatically, simplifying usage across the USA, Canada, and Mexico.
Most modern smartphones support eSIM technology. However, it's crucial to note that iPhones purchased from China mainland, Hong Kong, and Macau do not support eSIM. Additionally, Samsung phones bought from China mainland, Hong Kong, Macau, and Taiwan are not eSIM compatible. Please verify your device's compatibility before purchase.
The activation process for this eSIM is user-friendly and quick. After your purchase, the eSIM details and a user manual will be emailed to you within 6 hours. You can then follow the instructions provided in the manual to install and activate the eSIM on your compatible device, gaining immediate internet access.