Taoyuan

Ease of booking (KKday's usability) ​Pros: ​The procedure was easy to complete in Japanese, and the purchasing process was smooth. ​I was able to get a good deal at a discounted price (stating the discount rate or specific amount would be more convincing). ​Were there flexible options for seat selection and time changes when booking (if you used this service)? ​Was it easy to enter the required information, such as your passport number? ​Concerns (if any): ​Were there any issues with using the website or app? ​Was it time-consuming or confusing to issue or collect your voucher? ​🎫 Ticket collection and redemption ​Pros: ​It was very easy to redeem your ticket at the station (did you use the counter or the automatic ticket machine?). ​Was it enough to just present your electronic voucher (the booking confirmation you received by email)? ​Was the waiting time for redemption short? ​Concerns (if any): ​It was difficult to find the redemption location, or the counter was crowded, etc. ​Did you experience any language barriers when redeeming your ticket (whether Japanese was available or not)? ​🚅 What was good about your experience riding the Taiwan High Speed ​​Rail? ​The interior of the train was clean and comfortable. ​The seats were spacious, so I didn't feel tired even on long journeys. ​The train ran on time, allowing for a smooth journey. ​I enjoyed the scenery from the train window, and other specific impressions. ​What were your concerns (if any): ​Inconveniences with the onboard services (Wi-Fi, food and drink, etc.). ​Dissatisfaction with the environment, such as the air conditioning being too strong.

Our family traveled from Kaohsiung to Taoyuan Airport to catch our flight. Instead of taking the High Speed ​​Rail, we opted for a chartered car. Because it was a long weekend, we left a little earlier. There were many vehicles on the road, but the driver was very steady and paid close attention to the traffic. He didn't overtake recklessly or honk his horn because of traffic jams, ensuring a smooth ride for us. He also kindly asked if we needed to rest or use the restroom. The car was spacious and clean. This way of getting to the airport saved us the energy of carrying luggage, and we arrived at the airport not drenched in sweat – a great choice.

First, check in at the GeShang car rental counter on the first floor of Tainan High Speed Rail Station. Provide your ID and driver's license for verification. The staff will provide your vehicle number and provide instructions. Then, walk to the DuDuFang parking lot under the high-speed rail (use Google Maps to locate "Quyren High Speed Rail Bridge Underground Parking Lot") where you'll see GeShang staff waiting with your car. If you have enough gas during your trip, you don't need to refuel. If you do need to refuel, a gas card is available to ease the burden. The process was smooth, with a one-hour buffer. I'll definitely rent from you again.

After confirming our name list with the KKDay staff upon arrival, they immediately dispatched a car. The ride from arrival to boarding was quick and comfortable. My suggestion is that they'd like a larger, more prominent KKDay sign to help us find the staff more quickly. Upon arrival, we were told to leave the airport quickly and avoid lingering, so we didn't have time to see where the KKDay staff were. A prominent light blue KKDay sign or flag would have made it much easier to find the staff. The price is reasonable, and I'll definitely use this airport shuttle again.

The driver arrived on time and provided excellent service! It's amazing to get a ride in a Mercedes-Benz E-Class for this price. It's convenient and a great value. I'll definitely use it again next time.