・Please be sure to leave your LINE ID, WhatsApp, or WeChat when booking (after providing it, please ensure your friend request settings are enabled so that local Japanese staff can contact you in a timely manner)
・For service exceeding the scheduled time, the fee is 5000 JPY/hour for a 7-seater and 8000 JPY/hour for a 10-seater. Please pay the driver in cash before getting off. The time is calculated based on the scheduled pick-up time and the actual drop-off time at the end of the itinerary.
・For late-night hours (20:00 - 8:00), an additional fee of 2500 JPY per 30 minutes will be charged. Please pay the driver in cash before getting off. The time is calculated based on the scheduled pick-up time and the actual drop-off time at the end of the itinerary.
・If you have a lot of luggage or large items, we recommend booking an appropriate vehicle type to accommodate all your luggage. Any additional costs incurred due to not following the recommended passenger capacity and luggage limit for the vehicle type must be borne by the passenger. The number of passenger seats will decrease as the amount of luggage increases. When booking, please refer to the vehicle's passenger capacity limit and provide the number of passengers, number of luggage pieces, and luggage dimensions. If the booking does not meet the requirements, we reserve the right to make changes.
Child seat: 2000 JPY/each. If you need additional seats, please pay the driver in cash on-site.
Tolls and parking fees incurred during the transfer will be charged based on actual costs; please pay the driver in cash on the day.
If you are unable to travel due to force majeure factors such as flight issues or severe weather (when the Transportation Bureau issues a travel ban), please contact customer service and provide relevant proof, and we will process a full refund for you.
If you need a child safety seat or booster seat, please note it in your booking or consult with customer service in advance so we can provide it. It cannot be added on the day of the trip.
One day before departure, our customer service will send driver and vehicle information to the established service group. The driver will wait at the designated pick-up location at the scheduled time.
Please try not to eat in the car. If you must eat, please avoid food that creates crumbs and take your trash with you when you leave. If the vehicle is soiled, the passenger will be responsible for the cleaning fee.
If you are prone to motion sickness, please prepare motion sickness medicine or vomit bags in advance. If the vehicle is soiled, the passenger will be responsible for the cleaning fee.
Please do not operate vehicle facilities such as electric doors without assistance; please ask the driver in advance to avoid any damage.
Please cooperate with the driver to follow traffic regulations and stop at nearby suitable locations where parking is permitted. Please keep your valuables and fragile items safe; no compensation will be provided for any damage. The pick-up location and time cannot be changed after booking. If you need to make changes, please cancel within the free cancellation period and rebook. This product does not provide pet-friendly services.
Please keep your valuables and fragile items safe; no compensation will be provided for any damage.
The pick-up location and time cannot be changed after booking. If you need to make changes, please cancel within the free cancellation period and rebook.
This product does not provide pet-friendly services.