If the number of passengers ordered does not match the actual number of passengers on site, resulting in overloading, the driver has the right to refuse service and no refund will be given.
We will not be responsible if you carry more luggage than the specified amount and thus affect the quality of the ride.
If you wish to change the scheduled airport pick-up time, please contact our customer service staff. We do not accept private changes to the driver.
The driver information and license plate number for the service from downtown to Taoyuan Airport will be provided via KKday message before 20:00 (GMT+8) the day before your departure. Please be sure to check the message.
If you want to get off at more than one point, please pay the driver a cash surcharge on site. If you want to get off at more than one point, you will be charged NT$ 200 per point. If you want to get off at more than one point, you will be charged NT$ 300 per point. Please note that there will be additional fare for remote or mountainous areas.
We provide infant seats for children aged 0-4. Please make a note in the order in advance and pay NT$ 200/seat to the driver on site.
Taiwan law requires children under four years old to sit in a child seat. If the baby refuses to sit, the driver has the right to refuse to carry the passenger and will not refund the fee.
Each passenger has been insured with a death compensation of NT$2 million and an injury compensation of NT$200,000.
Buffer time: The arrival time will be based on the flight sign at Taoyuan Airport. You will have to wait for up to 90 minutes. If you still don’t show up, it will be deemed as a voluntary abandonment and no refund will be given.
If the flight is delayed by 1 hour, the driver will wait on site for 90 minutes according to the actual arrival time of the flight. If the flight is delayed by more than 1 hour, please contact KKday customer service before the flight takes off or after arrival, and they will re-arrange the vehicle. If you are unable to take the flight, a full refund will be given.
"Instructions for traveling with large luggage" (If you have large luggage, each passenger is limited to 1 suitcase)
The Mercedes-Benz Vito vehicles provided for the Taichung and Changhua airport transfer service can accommodate up to 8 passengers. Additionally, these vehicles are designed to carry up to 8 pieces of standard luggage, ensuring ample space for groups traveling with multiple bags. This capacity makes it suitable for families or small groups.
The airport transfer service provides pickup and drop-off services across the entire Taichung and Changhua areas. This comprehensive coverage ensures that travelers can arrange transfers from various locations within these regions directly to Taoyuan Airport or Songshan Airport, and vice-versa, offering convenience for a wide range of travel plans.
The Taoyuan and Songshan Airport transfer service exclusively utilizes Mercedes-Benz commercial vehicles that are new cars within three years of manufacture. This commitment ensures a comfortable, safe, and modern travel experience for all passengers, reflecting a high standard of vehicle maintenance and quality.
Drivers for this airport transfer service are professionally licensed and hold good citizen certificates, indicating a clean background. They also have no accident records, prioritizing passenger safety and comfort. This rigorous selection process ensures a reliable and secure journey for all travelers.
The airport transfer service ensures punctuality through professional planning and experienced drivers who are familiar with routes and traffic patterns between Taichung/Changhua and the airports. Drivers monitor flight schedules for arrivals and adjust pickup times accordingly, providing peace of mind and preventing delays.
For the Taichung and Changhua to Taoyuan and Songshan Airport transfer service using Mercedes-Benz Vito vehicles, there are no additional night surcharges for transfers conducted during late-night or early-morning hours. This provides transparent pricing and eliminates unexpected costs for travelers with irregular flight times.
For convenient booking and management of your airport transfer, you can reserve through KKday. KKday offers a straightforward process for modifying or cancelling reservations, subject to the specific terms and conditions outlined at the time of booking. It is recommended to check the details provided during your booking to understand the applicable deadlines and policies for changes or cancellations, ensuring flexibility for your travel plans.
Yes, all vehicles used for the Taichung and Changhua to Taoyuan and Songshan Airport transfer service are fully covered by passenger insurance. This ensures that every rider is protected during their journey, adding an extra layer of safety and peace of mind for all passengers.