Cancellation Policy

Name: [NEW LAUNCHED] Diamond Era Luxury Day Cruise | Discover Beautiful Scenery Ha Long Bay with Sung Sot & Ti Top | Vietnam
SKU: 563476
Rating: 4.92 (25 reviews)

Question 1

How to Use

Accepted Answer

Please present the e-voucher on-site；・Please fill in ID or passport information on booking confirmation ・Please check your email or WhatsApp for the operator’s confirmation message ・Arrive at the meeting point at least 15–20 minutes before the scheduled start time. Late arrivals may be considered no-shows. ・The itinerary may change due to weather or unforeseen circumstances. Please check your messages or the operator’s website for updates. ・Please inform the operator in advance if you plan to bring a stroller, wheelchair, or large equipment. ・No refunds will be given for no-shows or late arrivals. ・For booking requests made after purchase, please contact the supplier"

Question 2

Surcharge(s)

Accepted Answer

Child Surcharge：Child Policy (Departure from Hanoi) By Shuttle Bus 0–4 years old: Free for 01 child From the second child, a seat is required (child sits with parent). 5–8 years old: Child ticket required. From 9 years old and above: Considered as adult. By Limousine Bus 0–under 5 years old: Free for 01 child. From the second child, a seat is required (child sits with parent). 5–8 years old: Child ticket required. From 9 years old and above: Considered as adult. Note: Children’s age is calculated based on year of birth.

Question 3

Policy Info

Accepted Answer

Cancellations 1 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free；Cancellation is not allowed between 0–0 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.；Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.

Question 4

Reminders

Accepted Answer

1. Age Restriction: - All participants can join this activity.
2.Transportation Zone - Pick up available in Hanoi Old Quarter
3.Health & Safety Advisory - Travelers with conditions such as heart disease, any health issues that may worsen with physical activity, should not participate.

[NEW LAUNCHED] Diamond Era Luxury Day Cruise | Discover Beautiful Scenery Ha Long Bay with Sung Sot & Ti Top | Vietnam

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Cancellation Policy

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