Once the QR code is scanned and the order is downloaded, the order cannot be canceled or refunded.
eSIM installation requires an Internet connection. Please install it while connected to a stable Wi-Fi or mobile data network (some airport Wi-Fi may cause installation failure).
Each QR code can be scanned once. The same device can scan it repeatedly. Once bound, the eSIM cannot be transferred to another device or deleted.
Please scan and install the eSIM only after arriving at your destination to avoid starting the validity period early.
iOS 12.1 or higher is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS feature eSIM functionality.
Samsung phone compatibility varies by region. Samsung phones purchased in Taiwan do not support eSIM. For other regions, please check with the official Samsung website first.
Please be aware that Internet quality may be affected by location, terrain, building obstruction, number of users, and weather conditions.
In accordance with international fair usage policies, it is recommended to disable Facebook video auto-play, app auto-updates, and auto-sync features to avoid excessive data consumption. Please be aware that no refunds or compensation will be provided if Internet speed slows down or becomes unavailable due to prolonged streaming of online TV, videos, downloading large files, or playing online games.
After placing your order, you will receive an email titled 'Your eSIM is ready' with instructions on the latest installation time and method.
How to install:
iOS: Settings > Cellular > Add Cellular Plan > Scan QR code > Add Cellular Plan
Android: Settings > Network & Internet (Connections) > SIM Manager > Add SIM (Add Cellular Plan) > Scan QR code
Activation steps:
1. Upon arrival at your destination, turn off other SIM cards and enable only the eSIM and its data roaming.
2. Set the APN for the eSIM (the APN is usually identified automatically; if not, manual configuration is required).
This eSIM offers several advantages for travelers. It eliminates the need to physically swap SIM cards, providing instant internet access upon arrival in Southeast Asian countries. You can enjoy 5G network speeds and it supports popular applications like ChatGPT, Google Maps, and social media, ensuring seamless connectivity and productivity during your trip.
To check compatibility, your device must support eSIM technology. Most newer smartphone models, including iPhones (iOS 17.4 and above support one-click installation), Google Pixels, and select Samsung Galaxy models, are eSIM-enabled. It is recommended to check your phone's manufacturer specifications or settings before purchase to confirm eSIM support.
The process for purchasing and activating this eSIM is straightforward. First, buy the eSIM online, and you'll receive a QR code. To activate, scan this code with your compatible device. For iOS 17.4 and above, a one-click installation is available. Once installed, your device will connect to the local 5G network upon arriving in the covered countries, removing the need for a physical store visit. Purchasing through KKday provides a convenient and secure online booking experience.
This eSIM provides coverage across multiple Southeast Asian countries, including Singapore, Malaysia, Thailand, and Indonesia, among other Asian nations. Travelers can choose between various data plan options, including daily high-speed data types and total data volume packages, allowing flexibility to suit different travel durations and usage needs.
Yes, this Southeast Asia eSIM fully supports the use of popular applications vital for travel and communication. You can seamlessly use apps like TikTok, ChatGPT, Instagram, Google Maps, and Facebook to navigate, communicate, share experiences, and access information without interruption.
After scanning the provided QR code, your device will typically guide you through a quick installation process. For iPhones running iOS 17.4 or later, a convenient one-click installation feature is available. Once installed, the eSIM profile will be ready. Upon landing in your destination country, simply enable the eSIM line in your phone's settings to connect to the local 5G network instantly.
Yes, comprehensive customer support is available for this Southeast Asia eSIM. A 24-hour customer service team is ready to assist you, ensuring that any issues or questions you might have regarding your eSIM connectivity or usage during your trip can be addressed promptly and effectively.
This Southeast Asia eSIM offers a hassle-free experience by eliminating the need for physical SIM card exchanges. You avoid the inconvenience of searching for local stores, dealing with small parts, or carrying multiple cards. With just a QR code scan and activation, you can enjoy immediate 5G internet access across multiple countries, saving time and ensuring a smooth, environmentally friendly travel experience.