Why choose a private car service?
Point-to-point transportation is a convenient and efficient mode of transport, taking you directly from your origin to your destination without the need for transfers or carrying luggage, making your journey easier. Below is a brief introduction to the features of point-to-point chauffeur services:
Convenient and worry-free
Guests only need to inform us of their departure and destination points, and we'll handle the rest. No need to check transportation, change vehicles, or carry luggage yourself; it's a one-stop, hassle-free experience.
High time flexibility
The itinerary can be customized to your needs, whether it's a business trip, sightseeing tour, airport transfer, or a trip in the early morning or late at night, it can be flexibly adjusted.
Professional driver
All drivers are highly experienced and familiar with local routes and traffic conditions in Japan. Punctual pick-up and drop-off times and safe driving ensure a worry-free journey.
Comfortable riding experience
We offer a variety of comfortable vehicles, from luxury sedans and minivans to large SUVs, allowing you to relax and enjoy a pleasant journey.
Transparent pricing with no hidden fees
The pricing is clear and transparent, with no extra charges or unexpected fees. You can understand the costs clearly before booking, so you can feel at ease and rely on the system.
Suitable for families and groups
Whether it's an individual or family trip, or a company group or multiple people traveling together, we can arrange suitable vehicles so that all members can easily reach their destination together.
Service Instructions and Usage Guidelines (Please read carefully)
The number of people and luggage must not be misrepresented.
If the actual number of passengers or luggage exceeds the vehicle's capacity, the driver has the right to refuse service, and the remaining luggage must be handled by the passengers themselves.
Unable to specify driver language or nationality
If communication is difficult, the driver will use translation software to assist. It is not possible to specify language, nationality, or a particular driver.
Complete information is required when placing an order.
Please provide the number of passengers, the number and size of luggage pieces (the package defaults to 24-inch luggage). If you are traveling with pets, please inform customer service in advance.
Vehicle images are for reference only.
The vehicle dispatched will be subject to availability. If Alphard is specified, the default is Alphard 1. If the vehicle model does not match, please keep your receipt and contact customer service.
Night service fee
For rides between 22:00 and 07:00 the following day, which are considered nighttime hours, an additional nighttime fee will be charged (not included in the default price).
Child car seat cost
Japan and Taiwan: The first child seat is provided free of charge.
The price is preset to a single point-to-point pick-up and drop-off.
If you require additional stops or have other needs, please inform us when you request a quote.
Value-added services are subject to additional charges.
Services include holding up a sign to pick someone up at the airport, assisting with hotel check-in, assisting with flight check-in, and carrying luggage up and down stairs.
Drivers provide services according to the order details.
If the itinerary is changed and customer service is not notified 24 hours in advance, the driver has the right to refuse service and the fare will not be refunded.
Flight Delay Notice
Please notify customer service immediately if your flight is delayed.
If the booking cannot be used due to a delay or cancellation of the first leg of the connecting flight, the order is non-refundable and non-changeable.
For flights arriving on time or delayed by up to 2 hours: the driver will wait for 90 minutes free of charge from the time of landing.
Early arrival of flight: The driver will pick up the plane no later than the original scheduled time of the order.
For flights delayed by more than 2 hours: a vehicle will be rescheduled depending on the situation; if a vehicle cannot be rescheduled, the order can be cancelled without penalty.
If the delay results in overtime or arrival at night, the overtime fee and night fee must be paid to the driver in person.
Airport pick-up process
If you have not purchased the sign-holding service, the driver will wait in the parking lot, and you will need to wait at the temporary stop for 5 to 15 minutes (the time may vary slightly depending on the size of the airport).
If a sign-holding service is available, the driver will park the vehicle and wait at the arrival hall or exit with a sign in hand, as directed by the driver.
If the address cannot be reached directly
If you are unable to reach the destination due to traffic or road restrictions, you will be taken to the nearest safe location, as per the "Service Description" on your itinerary confirmation.
Suggested time for airport drop-off
For international flights, it is recommended to arrive at the airport at least 3 hours in advance; during holidays or peak seasons, it is recommended to arrive an additional hour in advance to avoid traffic congestion or queue delays.
Additional Fee Description
This includes: changes to order details, itinerary alterations, ferry fees, tickets, personal expenses, and all other unlisted costs, all of which must be paid to the driver on the spot. If you have any questions, please contact customer service first or keep your receipts for processing after the trip.
Please obey traffic regulations.
Please make sure everyone fastens their seatbelts after boarding the vehicle.
Please check the valuables yourself.
Please check your luggage and belongings again when getting on and off the vehicle. If anything is lost, please contact the driver or customer service immediately for assistance.
Please keep the car interior clean.
Please do not eat or drink inside the vehicle. Any damage to the vehicle will incur cleaning or repair fees.
Emergency handling
In case of emergency or abnormal situation, please contact customer service immediately and keep relevant evidence for subsequent processing.
※The platform reserves the right of final interpretation.