Go City: Singapore Explorer Pass (Includes entry to Gardens by The Bay and Singapore Zoo)

[How to redeem]

1. Download the Go City app from the iOS App Store or Google Play, and install it on your phone or tablet.
2. After installation, tap the “Your personal link” provided on your voucher to claim your pass. Make sure you use the same device on which you downloaded the app.
3. Once claimed, your pass will be ready to scan.
   

[Attraction Admission]

• Present the QRcode of the Singapore Explorer Pass to activate the pass at the first attraction you visit. The pass will remain valid for 60 days starting from the date when you scan at your first attraction; for example, if you purchased the 4-attraction plan and visit the first attraction on May 1, you must visit the remaining 3 attractions before June 30. Note that a physical pass is not required
• Travelers are recommended to download the Go City App (App Store/Google Play)
• Unused pass will remain valid for 1 years after the date of booking
• If you did not activate the pass before the selected date, requests for a full refund will be granted
  
  

[Singapore Explorer Pass Regulations]

• 1 traveler may only use 1 Singapore Explorer Pass. Please note that sharing the pass with others is prohibited
• Travelers may only visit each attraction once

[How to make your reservation]

Most attractions on this pass are show-and-scan — just present your pass QR code at the entrance. A few require you to reserve in advance, and the Mandai wildlife parks have their own redemption step. Always check the attraction's page in the Go City app / website (or the digital guidebook) before you go.

Step 1 — Find your Order Number / Pass Number (needed for any reservation)

Order Number — top of your Go City confirmation email

Pass Number — open the Go City app → tap your pass → shown under each pass

(Embed the "Where to find my Order number / Pass number" infographic here.)

Attractions that REQUIRE advance booking

Reserve these before your visit through the steps shown on that attraction's page in the Go City app/website (you'll need your Order / Pass Number):

Singapore DUCKtours

Marina Bay Sands SkyPark Observation Deck (book early)

Royal Albatross — 7-Course Dinner Cruise voucher

Booking recommended (not required): Raffles Courtyard / Long Bar.

📌 For any attraction where a ticket is issued after booking, no changes or cancellations are allowed once the e-ticket has been issued.

Mandai wildlife parks — redeem at the gate (no online booking)

Applies to Night Safari, Singapore Zoo, River Wonders, Bird Paradise, Rainforest Wild Asia:

Proceed to the attraction entrance and follow the Go City self-service ticket redemption poster to obtain your ticket.

Connect your phone to Park_Free_Wifi before scanning the QR code at the entrance.

ℹ️ These do not use any online reservation portal — you do not pre-book.

Everything else — show and scan

For all other attractions (Gardens by the Bay, Cable Car, Big Bus, Jewel Canopy Park, Madame Tussauds, etc.), simply present your pass QR code at the entrance. If you're unsure, check that attraction's "Know Before You Go" in the Go City app.

How your pass works (set expectations to cut "cannot use" tickets)

Your pass activates when you scan it at your FIRST attraction, and is then valid for 60 days. Don't scan it before you're ready to start.

You may visit each attraction once.

One pass per traveler; sharing is not allowed.