In case of delays caused by traffic, weather, or other force majeure factors resulting in the cancellation of some itinerary attractions, please contact customer service. We will arrange a partial refund for you
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 17:00). Notifications will then be sent via email
Please arrive at the designated location 10 minute(s) before the scheduled departure time, as the tour will depart on time
The itinerary may be adjusted due to weather, road conditions and other reasons. Sometimes due to public holidays of various facilities or limited visit time, you may arrive at the next attraction early or end the itinerary. Please forgive me.
If you want to enter Kokura Castle or the garden, you must purchase another ticket yourself.
In order to maintain the cleanliness of the car, it is recommended that people who are prone to motion sickness take motion sickness medicine before taking the car. If the environment in the car is polluted by vomiting, a cleaning fee will be charged accordingly. Please forgive me.
Eating and drinking are prohibited in the car, but boiled water can be drunk in the car.
Weather conditions will affect the blooming state of the flowers. Please note that if you fail to enjoy the best flowering season due to this, no refund will be given. Please be aware.
Please pay cash (JPY) directly to the driver on-site for extra travel surcharges, and an additional fee of JPY 5,000 per half hour will be charged if the service time is exceeded.
The first child seat can be provided free of charge, and the second child seat needs to be charged accordingly. If you need a child seat, please inform in advance when ordering. Fees are to be paid directly to the driver in cash on the day of boarding.
Please be sure to leave information that can be contacted. If you leave a mobile phone number, please confirm that it can be answered in Japan. If you leave a communication software, please confirm that you have the Internet and enable non-friend message settings. If you cannot be contacted after contacting, you cannot cancel or changes, please be informed.