Please dial *#06# on your phone. If EID is displayed, your phone supports eSIM. If not, it does not support eSIM.
After scanning the QR code to download the order successfully, the order cannot be cancelled or refunded
Installation of the eSIM requires a network connection. Please ensure that there is WiFi or mobile data available before installation.
Please install and use the eSIM within 30 days of receiving it, otherwise it will become invalid.
Each QR code can only be scanned once. Once bound, you cannot change the device or delete it.
iOS 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Samsung phones vary in different countries. Samsung phones purchased in Taiwan do not support eSIM. Please confirm with the Samsung official website for other regions first.
If your location or phone doesn't support 5G, it will automatically switch to 4G/3G. Actual network speed will be based on the local signal.
Since communication quality is affected by different usage environments, network speed will vary depending on factors such as terrain, climate, building obstruction, number of users, and location. Please be aware of this.
To ensure fair access to mobile network services for all users at all times, each carrier has its own fair usage policy to regulate fair network usage. If a user uses excessive data in a busy area within a short period of time, causing disruption to other users, the carrier may temporarily throttle their data speed. We will not be able to intervene, but your mobile network may be temporarily impacted.