Cancellation Policy

Name: [High Speed Rail EZ Tour-Sakura Season] Hsinchu Simacus & Shin Kong Tribe 2 days｜Departure from the north
SKU: 267274

Question 1

Includes

Accepted Answer

Round-trip high-speed rail tickets from various high-speed rail stations to Hsinchu high-speed rail station、One night stay at Xinguang Tribe、Transfers and meals to attractions listed in the itinerary、NT$2.5 million performance liability insurance + NT$200,000 accidental medical insurance (from 15 to 69 years old)、NT$2.5 million performance liability insurance + NT$200,000 accidental medical insurance (under 15 years old or over 70 years old)

Question 2

Excludes

Accepted Answer

Expenses for self-catering meals on the list、Expenses not stated on the itinerary、Purely personal consumption: such as drinks, laundry, phone calls and personal shopping expenses

Question 3

Policy Info

Accepted Answer

Cancellations 31 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free；For cancellations made 21 to 30 days prior to selected date, a cancellation fee of 10% will apply；For cancellations made 11 to 20 days prior to selected date, a cancellation fee of 20% will apply；For cancellations made 4 to 10 days prior to selected date, a cancellation fee of 30% will apply；For cancellations made 1 to 3 days prior to selected date, a cancellation fee of 70% will apply；Cancellation is not allowed between 0–0 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.；Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.

Question 4

Reminders

Accepted Answer

The physical ticket and physical itinerary information will be sent by mail 3-7 days before departure. Please be sure to check whether the contents are the same.
High-speed rail seats are allocated by computer system, and the continuity cannot be guaranteed. We apologize for any inconvenience.
Since the bus for this itinerary is for travel package itineraries, single refunds will not be given if you give up the outbound/return trip or do not participate.
In case of bad weather or force majeure factors, the company reserves the right to cancel or change the itinerary.
Please gather on time at the specified time. If a passenger leaves the group due to personal reasons or fails to meet up during the itinerary, it will be deemed that the passenger has abandoned the itinerary, and the company will not refund the fee.
The driving time stated in the itinerary is for reference only. Due to road conditions or the large number of holiday tourists, the itinerary sequence may be changed depending on the situation.
Part of the itinerary is by bus, please bring your own motion sickness pills or other medicines with you.
If it is during holidays or there are large crowds of people, please refer to the on-site vehicle conditions. Please make arrangements with your tour guide for your stay time at attractions.
Please do not bring pets with you.
To protect the environment and care for the earth, the hotel will not actively display disposable supplies.

[High Speed Rail EZ Tour-Sakura Season] Hsinchu Simacus & Shin Kong Tribe 2 days｜Departure from the north

Product Info

Purchase Notice

Reminders