In case of delays caused by traffic, weather, or other force majeure factors resulting in the cancellation of some itinerary attractions, please contact customer service. We will arrange a partial refund for you
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 22:00). Notifications will then be sent via email
Please arrive at the designated location 10 minute(s) before the scheduled departure time, as the tour will depart on time
For individual travelers, if there are more than 6 people traveling together, you will be informed 3 days before departure whether you can form a group. If you cannot form a group, a full refund will be given.
If the trip is canceled due to weather factors (winds above Level 6, waves above one meter high, typhoons, thunderstorms), we will refund the full amount and decide whether to cancel the trip 1 day before departure (22:00 local time). You will be notified by email at any time thereafter.
It is not recommended to participate in water recreation activities if you have high blood pressure, heart disease, pregnant women, asthma, habitual dislocation, severe cold, etc.
For those prone to seasickness, it is recommended to take seasickness medicine 30 minutes before departure.
Due to limited water resources, only fresh water is provided for simple washing on board, so please bring your own change of clothes.
If you feel unwell during the voyage, please notify the captain or coach immediately and ask passengers to take care of their children's safety.
Please do not stay up late or drink excessively the day before snorkeling. If you have symptoms such as hangover or mental depression when you check in, to ensure your personal safety, the instructor reserves the right to cancel the trip after evaluation, and refund applications will not be accepted.
"Support physical sun protection and protect marine ecology", please wear sun-proof clothing instead of sunscreen lotion to reduce the damage of sunscreen lotion to the ocean.
Do not feed animals or hunt or fish within the national park.
Please do not throw rubbish into the sea.