Please make sure that your mobile phone and its operating system support the eSIM function before purchasing. No refunds will be issued if the order is canceled due to incompatibility of the device.
iOS requires version 12.1 or higher; please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020 and iPhone XS have eSIM functionality.
Each QR code can only be scanned once. After binding, the device cannot be changed or deleted. Once deleted, it cannot be rescanned and installed.
Installing eSIM requires an Internet connection. Please confirm that there is available WiFi or available mobile data in the environment before installation.
It must be installed and activated at the destination within 90 days of ordering, otherwise the eSIM will become invalid and cannot be used.
Please remember to turn off data roaming on the original SIM card to avoid using the mobile network of the original SIM card and incurring high roaming charges.
To end using the eSIM plan available on your phone, click [Remove Action Plan] at the bottom to remove it.
Please be aware that the signal may affect the quality of the Internet depending on factors such as location, terrain, building coverage, number of users, weather, etc.
The customer service hours for this product are 9:30~18:00 (GMT+8), please be informed.
A multi-country eSIM significantly streamlines internet access across Europe by eliminating the need to physically swap SIM cards when crossing borders. Travelers can enjoy continuous connectivity with a single digital eSIM profile, providing convenience and ensuring immediate internet access upon arrival in each country. It removes the hassle of searching for local SIM cards or dealing with roaming fees from home providers.
Yes, you can typically activate your European multi-country eSIM before you even depart for your trip. After purchasing, you will receive a QR code via email or voucher. You can scan this QR code to install the eSIM profile on your compatible device at your convenience. This allows you to be connected as soon as you land, offering a seamless travel experience. Booking through KKday provides clear instructions and support, ensuring a smooth pre-travel setup process.
European multi-country eSIMs usually offer a variety of data plans tailored for different travel needs. Common options include daily high-speed data allowances such as 500MB, 1GB, 2GB, or 3GB, often followed by unlimited data at a reduced speed. These plans are designed to accommodate varying durations of stay, from a few days to several weeks, allowing users to choose based on their estimated data consumption and trip length across multiple European countries.
Yes, the primary advantage of a European multi-country eSIM is its extensive coverage across numerous European nations. A single eSIM profile enables seamless internet connectivity as you travel between supported countries, eliminating the necessity of purchasing individual SIM cards for each destination. This feature ensures consistent and hassle-free internet access throughout your multi-country European journey.
Installing a European multi-country eSIM is a straightforward process. Once purchased, you will receive a QR code, typically in your email or on a digital voucher. To install, simply go to your phone's settings, navigate to the cellular or mobile data section, and choose to 'Add eSIM' or 'Add Data Plan'. Then, scan the provided QR code. Your device will prompt you to complete the installation steps, and the eSIM will be ready for activation when you arrive at your destination.
To use an eSIM for European travel, your mobile device must be eSIM-compatible and unlocked by your carrier. Most newer smartphone models from major manufacturers (e.g., iPhone XR and later, Samsung Galaxy S20 and later, Google Pixel 3 and later) support eSIM technology. It's crucial to verify your device's compatibility before purchasing, as older models may not support eSIM functionality, which could lead to connectivity issues.
If you encounter connectivity issues with your European multi-country eSIM, first check your device's settings to ensure the eSIM profile is enabled and cellular data is turned on. Confirm that data roaming is activated for the eSIM, as this is essential for multi-country usage. Restarting your device can often resolve minor glitches. If problems persist, try manually selecting a different network operator in your phone's cellular settings, which can sometimes re-establish a stable connection.
The usage duration for a European multi-country eSIM plan varies depending on the specific package chosen. Plans are commonly available for various durations, such as 7 days, 15 days, or 30 days. Some providers may offer even longer validity periods. It's important to select a plan that aligns with your travel itinerary to ensure continuous internet access throughout your stay in Europe, as the plan will expire after the specified period.