[For customers using wheelchairs and strollers]
The gondola is wheelchair accessible or can be accessed with a stroller.
However, there are stairs at the disembarkation point and the square beyond is unpaved.
[For guests with pets]
If you would like to take your pet on the gondola, please purchase a pet ticket on-site.
Please use a cage. If you do not have one, we have one available for rental.
[About service suspension due to strong winds and lightning]
Service may be suspended due to strong winds or lightning.
In that case, tickets used will not be refunded.
The operating period and contents of the business may change depending on various conditions, including the weather. Please check the "Operation Status" on the website before departing.
As this is a mountainous area, operations may be suspended due to sudden bad weather, etc. In such cases, tickets will not be refunded.
The Veranda Ishiuchi Maruyama Opening days: Open every day until November 10th Opening hours: 10:00-17:00
Yuzawa Kogen Ropeway Opening days: Open every day until November 10th Opening hours: 8:40-16:20
GALA Yuzawa Ropeway "Lando" Business days: Only during the 12-day connection period Business hours: 10:00-15:30
[How to use the electronic ticket (voucher)]
You can view your e-ticket by clicking on "View e-ticket" in the confirmation email and entering the verification code (if you are already logged in to KKday, verification is not required). When using the e-ticket, please show the smartphone with the e-ticket displayed to the on-site staff.
[Customer service contact information]
1. By phone
・Available hours: Monday to Friday 9:00 to 18:00 *Japan time
Customer service phone number (Japanese): 03-6161-6768
*On weekends, holidays, and during busy times, please contact us via the KKday app or email as detailed below.
2. When using the phone function of the KKday app (supports 4 languages)
・Opening hours Monday to Sunday 08:00-22:00 *Japan time
・How to use
1. Download the KKday app and open "Manage Booking"
2. Click "Contact Us"
3. Click the "Phone" icon on the top right to make free internet calls
3. When using the messaging feature on the KKday app
・Opening hours Monday to Sunday 08:00-22:00 *Japan time
・How to use
After logging in to the member page, you can send a message via the inquiry page in the reservation management section.
4. By email
Hours of operation: Monday to Sunday 08:00-22:00 *Japan time
Email inquiries: service@kkday.com