If the car rental exceeds 10 hours due to the guest's personal reasons, such as being late or spending too much time at a particular attraction, an additional fee will be charged. The fee is 5000 yen per hour, payable in cash to the driver on the day of the trip.
The driver will communicate with the guest to adjust the itinerary based on the actual traffic conditions that day, minimizing the possibility of overtime charges due to traffic jams or other factors.
Location changes can be made up to one day in advance, and the fee is based on the distance between the original and modified locations.
One child seat is provided free of charge. For orders of two or more seats, each seat costs 2000 yen. A maximum of three seats can be ordered.
The maximum mileage limit is 100 kilometers within the city and 300 kilometers outside the city. For distances exceeding these limits, a charge of 100 yen per kilometer will be applied, payable in cash to the driver on the same day.
Eating and drinking are prohibited inside the vehicle. If the vehicle is soiled, a fee will be charged according to the driver's judgment.
In the event of emergencies such as infants or young children vomiting and soiling the vehicle, a fee ranging from 20,000 to 50,000 yen will be charged, depending on the circumstances.
Customer service is available 24 hours a day (responding within 2 hours). Drivers reply to messages between 8:00 and 20:00, but may be delayed while driving for safety reasons. Thank you for your understanding.
The driver will contact you at least 24 hours before departure and provide you with the vehicle number. The driver will wait for you at the time and place you specify.
The driver will not accompany you into the scenic area; an additional fee will apply if this is required. Please contact customer service for details.
After the free waiting time has expired, the driver will continue to wait, and no refund will be issued if the passenger does not appear.
Eating and drinking are not allowed inside the vehicle. If the vehicle is soiled, a fee will be charged according to the driver's judgment.
In the event of flight cancellations, significant delays, or other uncontrollable situations unrelated to the customer, it is essential to notify and consult customer service as soon as possible.
Depending on the traffic and weather conditions of the day, the driver may suggest changes to the itinerary or the length of stay to ensure a smooth and comfortable journey.