— Eurail Global Pass Requirements —
— Child Policy —
— Cancellation Policy —
According to EU regulations, passengers must hold a valid visa for the countries along the route, even if they do not disembark from the train or enter the border
Travelers may apply for partial refunds within 360 days from the purchase date, provided the pass has not been activated or used. To apply for a refund, present an unused, unactivated, or unverified Eurail Global Pass. Contact customer service for assistance with this process. Please note that used passes are non-refundable
The passes can be used on the same electronic devices. Once the passes are activated, swapping to another device is not permitted
A valid passport must be presented for inspection by station staff
The voucher received after booking is not a valid ticket. Refer to the reminders on the voucher for the Pass Number and follow the instructions in the "How to Use" section on this page to activate the pass
If you would like to make a seat reservation, please go to https://www.kkday.com/en/transportation/europe, or an applicable ticket counter, or Rail Planner in the eligible train station to do so and pay the handling fees
Eurail Global Pass does not include seat reservations. Pass holders are required to reserve their seats at the ticket counters in applicable train stations, via Rail Europe, or via https://www.kkday.com/en/transportation/europe
The services and discounts offered by Eurail Global Pass are subject to change or cancellation due to the pandemic, traffic, weather, and force majeure. Please visit the official website to check the operating info to avoid disappointments: https://www.eurail.com/en/eurail-passes/global-pass
Please be advised that this voucher is NOT a valid travel document or ticket for boarding trains. Below is a quick guide on how to retrieve, add, activate, and use the mobile pass via the Rail Planner App:
Step 1: Download the Rail Planner App on APP Store or Google Play, tap “Get started” and select “Eurail Pass”
Step 2: Select “Add a pass,” then choose “Mobile Pass” and enter the last name and 6-digit pass number (refer to the “Reminder” section on the voucher)
Step 3: Select “Connect a trip” and enter a trip name. A trip serves as an e-folder for multiple train journeys, and each pass requires its own trip
Step 4: Activate the pass by entering the passport number and selecting the first travel day for using the mobile pass for boarding. IMPORTANT: The date selected during booking does not matter. The pass can be activated for any day within 11 months of the purchase date as the first travel day. The first travel day can be canceled anytime before the start of that day at 00:00 CET
Step 5: Go to “Planner” in the bottom menu to search and plan a train journey by entering the departure station, arrival station, date, and time
Step 6: Choose the preferred train journey and tap “Save journey” to add it to “My Trip.” IMPORTANT: Reservations are NOT included with the Eurail Pass. If reservations are required for the selected train journey (marked with “seat reservation required”), book and pay for the seat reservation separately in advance. Seats available for pass holder reservations are limited and allocated on a first-come, first-served basis
Step 7: Navigate to “My Trip” in the bottom menu and add saved train journeys to the pass and ticket for that travel day. Once a saved train journey is successfully added, it will be marked with a yellow light
Step 8: Navigate to “My Pass” in the bottom menu and tap “Show ticket” under the corresponding travel day for inspection. Each travel day has a separate ticket with a QR code, which can be used to access some train stations (e.g., in the Netherlands). IMPORTANT: The ticket inspector will scan the QR code to verify whether the train journey has been added to the ticket. They will also check the seat reservation, personal information, and may request to see the passport
More information about seat reservation, refund policy and FAQs, please refer to the voucher
— Train Info —
— How to Use —
— Cancellation Policy —