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  5. [LuggAgent Vietnam] Vietnam Airport (HAN/SGN/PQC/DAD) to Hotel Luggage Delivery Service | Discount for 2 or More Items
Product #196063
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[LuggAgent Vietnam] Vietnam Airport (HAN/SGN/PQC/DAD) to Hotel Luggage Delivery Service | Discount for 2 or More Items
[LuggAgent Vietnam] Vietnam Airport (HAN/SGN/PQC/DAD) to Hotel Luggage Delivery Service | Discount for 2 or More Items
[LuggAgent Vietnam] Vietnam Airport (HAN/SGN/PQC/DAD) to Hotel Luggage Delivery Service | Discount for 2 or More Items
[LuggAgent Vietnam] Vietnam Airport (HAN/SGN/PQC/DAD) to Hotel Luggage Delivery Service | Discount for 2 or More Items
[LuggAgent Vietnam] Vietnam Airport (HAN/SGN/PQC/DAD) to Hotel Luggage Delivery Service | Discount for 2 or More Items

[LuggAgent Vietnam] Vietnam Airport (HAN/SGN/PQC/DAD) to Hotel Luggage Delivery Service | Discount for 2 or More Items

Vietnam-Gia Lai , Kien Giang , Hanoi , Ho Chi Minh City , Phu Quoc
Free cancellation up to 4 day(s) in advance
Please present the e-voucher on-site
  • Transparent pricing; no need to worry about luggage storage space, travel light and stress-free
  • Provides thoughtful point-to-point luggage delivery service
  • After booking, our online customer service team will proactively contact you to assist with the luggage delivery process
  • Enjoy convenient, secure, punctual, and professional service
[5% App discount] Code: APP5OFF , HK: APP15HK
Instant confirmation

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Product Info

- Service Overview -

- Important Information -

  • Please provide the following information in the notes when booking:
    　1. Number of luggage pieces and dimensions
    　2. Preferred time for luggage handover at the airport
    　3. Name of the primary guest on the hotel reservation
    　4. Local contact method (mobile number, email, or messaging app)
  • Charges are per piece of luggage. If the number of luggage pieces exceeds the booking, additional fees will be charged on-site. Luggage can only be collected at the destination after payment is completed. Please be aware of this.
  • Each piece of luggage must not exceed 180 cm in total dimensions (length + width + height) and 32 kg in weight.
  • Your luggage can be a handbag, suitcase, carton, backpack, ski bag, or stroller. If the luggage does not comply with any legal regulations, it will be refused even if the booking is confirmed. You must bear all losses and any legal liabilities.
  • If the drop-off or delivery location is a hotel, luggage will be handed over via the front desk; customers do not need to wait for the driver at the hotel.
  • If the drop-off or delivery location does not have a 24-hour front desk that can store luggage, the booking will incur additional fees or be canceled.
  • After booking, you will receive an email with handover instructions and details. All details are subject to the email content. If you do not receive the email, please contact [email protected] directly.



- Overtime Policy -

  • Situations where the customer can be contacted:
    If the customer does not appear within 30 minutes of the scheduled time, an overtime fee of US$10 per 15 minutes will be charged according to the LuggAgent official website pricing.
  • Hotel drop-off:
    If the driver arrives at the hotel but cannot receive the luggage and cannot contact the customer via the front desk or messaging app, LuggAgent reserves the right to cancel the booking without a refund.
  • Airport drop-off:
    1. No flight delay: A 30-minute free waiting policy applies. If the customer is unreachable and luggage cannot be collected after 30 minutes, LuggAgent reserves the right to cancel the booking without a refund.
    2. Handover delay due to flight delay:
    - Within one hour, we will automatically extend the handover time based on the actual flight delay.
    - If the delay exceeds one hour, we reserve the right to cancel the booking and refund 50% of the fee.
    - If we choose to wait for more than one hour, no waiting fee will be charged to the customer.
    * Considering factors such as flight delays, border quarantine measures, and customs clearance time, we recommend that customers schedule their luggage drop-off time for one hour after their flight lands to avoid additional fees.
  • Airport delivery:
    It is rare for a customer not to appear at the airport, but if this occurs, we will go to the airline check-in counter provided by the customer to inquire if they have arrived. If the check-in counter is closed and we cannot contact the customer, we will store the luggage in an electronic locker and provide the locker location and code to the customer via email and messaging app. The customer can then retrieve the luggage from the locker at their own expense.

Know before you book

Reminders

  • ! ! This service does not include Airbnb options and is only applicable to hotels with counters! !

  • Please carry your ID card, passport, cash, tickets and other valuables with you as you will not be able to retrieve them during the service.

  • Charges are based on the number of individual pieces of luggage. If the number of luggage exceeds the reserved quantity, additional fees (pieces) will be charged on site. You can only collect your luggage at the destination after payment is completed. Please note.

  • If the staff is still unable to contact the passenger 30 minutes after the scheduled delivery time, the order will be deemed to be canceled and no refund will be given.

  • 【About airport services】

  • The pickup time must be at least 2 hours (inclusive) before the flight departure time. If the pickup time is less than 2 hours before the flight departure time, we will not be responsible for any subsequent losses.

  • In case of flight cancellation, if the passenger notifies customer service to cancel the order before the staff picks up the luggage, a full refund will be issued; if the passenger notifies customer service to cancel the order after the staff picks up the luggage, no refund will be given and the staff will also send the luggage to The location designated by the passenger.

  • If the flight is delayed, the staff will still check the baggage to the location designated by the passenger.

  • If the flight is delayed within 60 minutes (inclusive), the staff will wait for free for 90 minutes starting from your scheduled shipping time. If the shipment fails to be shipped after 90 minutes, it will be deemed to have given up the service and no refund will be given.

  • 【About hotel services】

  • When you store your luggage, please inform the hotel front desk staff that you have entrusted a "LuggAgent" to pick up your luggage. The staff will pick up your luggage based on the photo on the luggage storage receipt. Please be sure to provide photos of your luggage and luggage storage receipt.

  • Please note that if the photos of the luggage and the storage receipt are not uploaded before the shipping time, resulting in the staff picking up the wrong luggage or not receiving the luggage, the passenger will bear the relevant responsibilities.

  • If you only need to check in part of your luggage, please check it separately and get different receipts from the front desk staff. If you check all your luggage together, it will be deemed to be checked in and the staff will take it away together.

  • If the hotel front desk does not provide a storage receipt, please provide the "booking name" and "room number" and inform the hotel front desk staff that they will pick up the luggage with a photo of the luggage, the booking name and the room number.

  • Please upload a screenshot of the hotel's reservation confirmation (including the name of the person who represents the reservation). After the luggage is delivered, the staff will store it at the front desk and collect it when you check in.

  • After ordering, you will receive a letter with handover instructions and handover content. All details will be based on the content of the letter. If you do not receive the email, please contact [email protected] directly.

How to Redeem Your Voucher

How to Use Your Voucher

  • Please present the e-voucher on-site

Experience Location

Location Name: Experience location

Address: Vietnam

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