在Florence的熱門Tour Đi bộ

I'm used the kk day google link and follow the map, they brig me to wrong way ,refer the picture,show me wrong direction, I am tourist how can I go where is the tram station ? and I had infomred kk day customer service immediately and even ask them to help. No one really assist me and just to inform me bus left . ( I called them at 7:40am and let them guide me how to go , I couldn't see anyone ) . But End up I'm still miss out the tour. No one can assist and spoil my mood totally . So irresponsible and don't want refund money to me . I fly from my country 16hours to join this tour , my bad experience in kk days