【Hong Kong - Chaoshan】Hong Kong High Speed Rail Ticket｜Hong Kong High Speed Rail

- Package Details - 

1. Hong Kong West Kowloon - Chaoshan 

2. Chaoshan - Hong Kong West Kowloon 

• Travel time: Fastest 2 hours 19 minutes

- Highlights -

The High Speed Rail (Hong Kong Section) is 26km long, starting from West Kowloon and connecting to the national high-speed rail network. The high-speed rail connects Hong Kong to 73 mainland stations. You can choose short-haul trains to travel to Shenzhen, Dongguan, and Guangzhou; or take long-haul trains to reach further destinations such as Chaoshan, Xiamen, Shanghai, and Beijing. By transferring to other high-speed trains along the way, you can also reach even more destinations across the national network. Whether for business or leisure, the high-speed rail offers a comfortable and reliable journey, allowing you to discover more and further places with a brand-new travel mode!

The MTR 'Vibrant Express' and mainland trains provide 'Guangzhou-Shenzhen-Hong Kong' high-speed rail services, while long-haul train services are entirely provided by mainland railway authorities. The MTR 'Vibrant Express' trains are designed for comfort, featuring Business, Premium, First, and Second Class carriages. The trains also provide thoughtful facilities such as adjustable seat backs and free charging, making your journey more comfortable.

- Instructions -

Passengers do not need to collect physical tickets; simply proceed to the gate and present the registered valid identification document. Children must be accompanied by an adult passenger to complete the real-name identity verification process through the assisted channel.

- Boarding Process -

Departing from Hong Kong (Departing from Hong Kong West Kowloon Station):

1. Please proceed directly to the ticketing concourse on Level B1 to complete real-name verification and ticket checking via self-service gates or staff-assisted counters using valid identification.
2. Before boarding, please follow the instructions for luggage and security checks, then proceed to the departure concourse on Level B3 to complete immigration procedures.
3. After arriving at Level B3, please proceed to the ticket gates for your train and use your valid identification to enter the boarding area. The ticket gates will open 15 minutes before departure and close 5 minutes before departure.
4. Upon arriving at the mainland China station, please exit the gate directly using your valid identification.

Arriving in Hong Kong (Departing from a mainland China station):

1. Passengers should use their valid identification to complete real-name verification and ticket checking via self-service gates or staff-assisted channels.
2. When heading to the ticket gate for your train, please use your valid identification to enter and board.
3. Upon arriving at West Kowloon Station, please disembark at the platform on Level B4 and follow the signs to the arrival concourse on Level B2. At the arrival concourse, please complete immigration procedures and exit the gate using your valid identification.

- Important Information -

• When booking, you must provide the passenger's Chinese and English name as shown on their travel document, nationality, and the document or passport number.
• Children under 6 years old can travel for free. Passengers aged 6 or above but under 14 are eligible for child tickets; the child's age is calculated based on the date of travel. Child tickets must be purchased together with the accompanying adult's ticket. Passengers should occupy the seat assigned to them.
• Each passenger aged 18 or above may bring one child under 6 years old for free, provided the child does not occupy a separate seat. The child's valid identification document must be provided at the time of booking. Additional accompanying children must purchase child tickets. If a child traveling for free occupies a seat, a child ticket must be purchased.
• Tickets are only valid for the specified date, train number, and carriage class. If a passenger disembarks at an intermediate station or does not complete the entire journey, they will not be able to use the same ticket to continue the remaining journey.
• Passengers must bring valid travel documents to complete immigration procedures. The Level B3 ticket gates will close 5 minutes before departure.
• Passengers must present the original identification document that complies with the 'Rules for Cross-Boundary Passenger Transport on the Guangzhou-Shenzhen-Hong Kong High-Speed Railway' to enter the station and board (including: Mainland Travel Permit for Hong Kong and Macao Residents (Home Return Permit) / Resident Identity Card of the People's Republic of China / Residence Permit for Hong Kong and Macao Residents of the People's Republic of China / Residence Permit for Taiwan Residents of the People's Republic of China / Foreign Permanent Resident ID Card of the People's Republic of China / Exit-Entry Permit for Travelling to and from Hong Kong and Macao / Mainland Travel Permit for Taiwan Residents (Tai-Bao-Zheng) / Valid passport permitted by the regulations of the People's Republic of China).
• Passengers traveling without a valid ticket will be handled according to relevant regulations.
• Adults holding a child ticket will be treated as traveling without a ticket.
• Except for cases where services are affected or with the consent of train crew members to pay the fare difference, passengers are not allowed to disembark beyond the destination station specified on the ticket.
• Passengers who are deemed unsuitable for travel according to relevant laws, considered by the railway transport enterprise to threaten public health and safety, violate relevant laws, disrupt public order at stations or on trains, harass others, or travel in violation of rules and refuse to pay the fare difference, may be refused boarding.
• The high-speed rail system requires every passenger to complete real-name verification before a ticket can be issued. Please ensure you carry the original or a copy of the identification document used for booking (Mainland residents: ID card / Hong Kong and Macao residents: Home Return Permit / Taiwan residents: Tai-Bao-Zheng / Passengers from other countries: Passport) to perform system real-name verification at the station. Tickets can only be issued through KKday after verification. If ticket issuance fails due to lack of real-name verification, customer service will notify the passenger separately.
  

- FAQ -

Q1: Can high-speed rail tickets booked through the KKday platform be refunded or changed?

A1: If you need to apply for a refund or change, please visit a mainland China station or Hong Kong West Kowloon Station to inquire.

Q2: Can the passenger's name be changed after booking?

A2: Names and identification document numbers cannot be changed after booking.

Q3: Can I choose my seat when purchasing a ticket?

A3: Seats are automatically assigned by the ticketing system, so you cannot choose your seat yourself.

Q4: Can I check my luggage with this ticket?

A4: The high-speed rail does not provide luggage or parcel checking services.

Q5: Are there any restrictions on luggage for passengers?

A5: The maximum weight of items each passenger can carry (excluding wheelchairs for disabled persons) is: 20kg for adults; 10kg for children (including children traveling for free); 35kg for diplomats. The sum of the length, width, and height of each piece of luggage must not exceed 130cm. Please note that passengers are not allowed to bring flammable liquids into the carriage, including disinfectant hand sanitizers or sprays containing ethanol (alcohol). If necessary, please use alcohol-based disinfectant wipes instead.

Q6: How can I obtain a reimbursement voucher (receipt)?

A6: Passengers can collect reimbursement vouchers at the ticketing counters and ticket machines at Hong Kong West Kowloon Station before departure or within 180 days from the date of travel.

Q7: Can I disembark at an intermediate station?

A7: Yes. Passengers can disembark early at an intermediate station on their train route, but they will not be able to use the same ticket to continue the remaining journey, and the fare difference will not be refunded.

Q8: Where can I find the train schedule?

A8: Passengers can check the official website of MTR Corporation Limited. Train schedules are subject to change without notice; please refer to the latest official announcements.https://www.highspeed.mtr.com.hk/tc/ticket/timetable.html

- Other Popular High-Speed Rail Routes -

• [Hong Kong - Guangzhou South/Guangzhou East]
• [Hong Kong - Changsha South]
• [Hong Kong - Xiamen/Xiamen North]
• [Hong Kong - Futian/Shenzhen North]
• 【Hong Kong - Huiyang / Huizhou North】
  
• 【Hong Kong - Humen】
  
• 【Hong Kong - Guilin West】