The following actions are strictly prohibited.
Failure to comply with the above prohibited actions may result in your removal from the premises. Please be aware of this in advance.
[Q&A]
Q. Are seats or locations assigned?
A. The "Nagisa Park Area (East Side)" is a free viewing area, not a reserved seating area. Please view from the lawn, rocky areas, etc., within the area covered by the leisure sheet provided upon entry. We ask for your understanding and cooperation in being considerate of other visitors so that more people can enjoy the viewing comfortably.
Q. What time can I enter?
A. Customers who have purchased a "Fast Pass Ticket" can enter from 12:00, and customers who have purchased a "Regular Ticket" can enter from 14:00. *After 14:00, all customers will be allowed to enter, so even if you have a "Fast Pass Ticket," you may be guided to the regular entry area. Please note that no refunds will be given in this case.
Q. Are there any restrictions on the number of people allowed in (number of tickets sold)?
A. There is a limit to the number of tickets available for sale. Tickets will be sold on a first-come, first-served basis, and sales will end once the planned number of tickets has been reached.
Q. How do I enter the building?
A. The voucher (QR code) sent to the person making the reservation will be authenticated at the reception. Please present the QR codes for the number of people present at the time of entry.
Q. What should we do if we arrive separately to enter the venue?
A. We will send vouchers (QR codes) for the number of people in your reservation to the person making the reservation. If you will be arriving separately, please share the QR codes in advance by taking screenshots or similar methods. Please note that the leisure sheets and wristbands distributed upon entry will only be given to the number of people who are present at that time (based on QR code authentication). We appreciate your understanding. Also, due to the expected crowds at the venue on the day, it may be difficult to secure nearby seats or locations if you join later. We strongly recommend that everyone in your group enter together whenever possible.
Q. Can I re-enter after entering?
A. You will be given a wristband upon entry, so please present it when re-entering. Only one wristband (one for each person with matching tickets, based on QR code authentication) will be issued upon entry. In addition, even after securing a spot with the provided leisure sheet, the venue is expected to be very crowded on the day. When leaving your seat, please leave something that can be identified other than valuables, or take turns securing the spot instead of everyone in your party leaving at the same time. Thank you for your cooperation.
Q. What kind of leisure sheet will be provided?
A. We plan to distribute vinyl leisure sheets measuring 50cm x 100cm, which can be folded in half and used as a cushion. *Please note that the size and material may change without notice.
Q. Is it possible to bring chairs, tables, picnic blankets, cameras, etc.?
A. To ensure that you can view the event within the area covered by the leisure sheet provided upon entry, we ask that you refrain from using or bringing in chairs, tables, leisure sheets, tents, etc. If you bring in any of these items, they may be confiscated at the reception desk, so please be aware of this in advance. You are allowed to bring cameras, but please refrain from using or bringing in equipment that may obstruct the view of other customers, such as tripods or large equipment. If we find you using such equipment inside the venue, we will speak to you and, depending on the situation, we may ask you to leave your equipment with us.
Q. Is it possible to bring in food and drinks?
A. You may bring in food and drinks as long as they are within the limits of what you can carry by hand. However, please refrain from bringing in items that take up space beyond your seating area, such as cooler boxes.
Q. Is it possible to purchase food and drinks locally?
A. Food and beverages will not be sold inside the venue ("Nagisa Park Area - Free Seating (East Side)"). Please purchase them in advance at convenience stores or other shops near the venue before coming.
Q. Can I bring my pet to the show?
A. Pets are not allowed inside the premises.
Q. Is there a smoking area inside the venue?
A. Smoking is strictly prohibited throughout the area. Customers who wish to smoke are requested to use the designated smoking area outside the venue.
Q. How do I get to "Nagisa Park Area (East Side)"?
A. It is approximately a 15-minute walk from Keihan Zeze Station or JR Zeze Station. The area is in front of the "Rene Otsu" apartment building. The entrance is on the "Ayaha Lakeside Hotel" side of the area. *Please note that you cannot enter from the Biwako Hall side. There is no parking lot specifically for the fireworks display. Traffic restrictions will be in place on the roads around the venue, and heavy congestion is expected on the day, so please use public transportation when coming to the venue.
Q. Will the event be held in case of bad weather?
A. The event will proceed rain or shine. However, please refrain from using umbrellas in case of rain, as this may obstruct the view of other spectators. Please wear rain gear such as a raincoat while watching the event. In case of severe weather, the event will be canceled (no postponement). The decision on whether or not to hold the event will be made by the fireworks display organizers. Please check the official website yourself on the day of the event to confirm whether or not the fireworks display will be held.
Q. Will I receive a refund if it rains?
A. If the event is held, refunds will not be issued for any reason. Please understand this in advance. However, if the fireworks display is canceled due to inclement weather or other reasons at the discretion of the organizers, we will proceed with the refund process accordingly. The decision on whether or not to hold the event will be made by the fireworks display organizers. Also, please note that if the event is canceled, we will not be able to compensate for transportation costs to the venue, accommodation costs, etc.
Due to potential congestion, the signal strength around the venue may be unstable on the day of the event. To ensure smooth entry, please prepare a screenshot or printout of the QR code in advance.
Please view the event within the area covered by the leisure sheet provided upon entry. Viewing outside this area will inconvenience other customers, so please refrain from doing so. Due to the expected high volume of people coming and going inside the venue, please do not stop and view the event within your designated area.
Reserving a spot using anything other than the leisure sheet provided upon entry is prohibited.
Due to the expected intense summer heat and large crowds on the day of the event, please take sufficient precautions against the heat, such as staying hydrated. If using a parasol, please be considerate of other attendees. Furthermore, please refrain from using umbrellas during the fireworks display (from 7:30 PM) as it may obstruct the view of other attendees.
The use and bringing of personal chairs, tables, picnic blankets, tents, etc., is prohibited. If you bring such items, we may ask you to leave them with us at the reception.
Cameras are permitted, but please refrain from using or bringing in equipment that may obstruct other customers' viewing, such as tripods or large equipment. If we find any such equipment inside the venue, we will speak to you and, depending on the situation, may ask you to leave your equipment with us.
You are welcome to bring in food and drinks, as long as they are within the limits of what you can carry by hand. However, please refrain from bringing in items that take up space beyond your seating area, such as cooler boxes.
Due to the obstruction of trees and fences, some areas may have difficulty seeing low-altitude fireworks. Please be aware of this in advance.
Customers who have not purchased a ticket on the day of the event will not be allowed to enter the area.
Tickets are required for those aged 3 and over. Children aged 2 and under can enter for free, but please note that they will not be provided with a picnic blanket.
Pets are not allowed inside the premises.
Smoking is strictly prohibited throughout this area. Thank you for your understanding and cooperation.
We do not offer refunds after purchase. Please understand this in advance. However, in the event that the fireworks display is canceled due to inclement weather or other reasons at the discretion of the organizers, we will process refunds accordingly.
The event will proceed rain or shine. However, please refrain from using umbrellas in case of rain, as this may obstruct the view of other spectators. Please wear rain gear such as a raincoat while watching the event.
Please note that if the fireworks display is held even in the event of rain, no refunds will be given for any reason.
In case of severe weather, the event will be canceled (no postponement). The decision on whether or not to hold the event will be made by the fireworks display organizers.
Please note that if the event is canceled, we will not be able to compensate you for transportation costs, accommodation expenses, etc.
Please check the official website yourself to confirm whether the fireworks display will be held on the day.
The area around the venue is expected to be extremely crowded. Furthermore, due to traffic restrictions, surrounding roads will be very congested, so we ask for your cooperation in using public transportation when attending. Please note that there is no dedicated parking available for the fireworks display.