Cancellation Policy

Name: [High Speed Rail x Sanrio Moe Train] Add-on High Speed Rail tickets for Up to 25% Off| Kaohsiung Day Trip | Moe Train Southbound Experience | High Speed Rail Holiday
SKU: 182377
Rating: 4 (1 reviews)

Question 1

How to Use

Accepted Answer

Please present the e-voucher on-site；- How to use the high-speed rail during holidays - Taiwan High Speed ​​Rail Please use your physical ticket or mobile phone electronic ticket to enter the high-speed rail station High-speed rail reservations are only available within 29 days of your travel date. If your travel date is not within 29 days, your reservation will be made and sent after the opening date. Each passenger in the same order is limited to boarding/disembarking at the same station and cannot board/disembark at different stations. High-Speed ​​Rail holiday tickets are special, with specific departure and arrival stations. For example, if you depart from Taipei Station and stay at a Kaohsiung hotel, your outbound ticket will be from Taipei to Zuoying, and your return ticket will be from Zuoying to Taipei. No refunds will be given for any stops beyond the designated destination, and you will need to pay the difference in the official High-Speed ​​Rail fare. The high-speed rail tickets for this special offer are discounted tickets and are only valid for travel on the designated trains on that day. High-Speed ​​Rail x Island Circle Star: A Relaxing 1-Day Trip on the Menglv Train Southbound Please present this voucher when you check in on site. - High-speed rail holiday cancellation notice - According to the regulations for high-speed rail holiday tickets, no refunds can be made for any single journey. All ticket refunds must be handled by KKday. Ticket refunds and exchanges are not available at the ticket windows at any high-speed rail stations. Note: According to the regulations for high-speed rail holiday tickets, if multiple people book the same order and need to refund or exchange their tickets, they must process the refund or exchange together. Individual refunds or exchanges are not allowed, and the refund or exchange fee for all guests will be charged. We apologize for any inconvenience caused. - High-Speed ​​Rail Holiday Cancellation Policy - If you need to cancel an order, please contact KKday customer service first. Due to administrative time constraints, the cancellation policy will be based on the text below KKday. Order cancellation requests will only be accepted between 08:30 and 16:00 daily. Requests submitted after this time will be considered deferred for one day. If you have already issued a high-speed rail ticket, an additional cancellation fee of NTD20 per ticket will be charged (round-trip tickets count as 2 tickets) Free cancellation for more than eight days before departure. 7-4 days before departure (excluding the departure date) for changes or cancellations, a 30% cancellation fee will be charged. If you notify us of any changes or cancellations within three days before the departure date (excluding the departure date), a cancellation fee of 70% of the total amount will be charged. If you notify us of changes or cancellations on the departure date, a cancellation fee of 100% of the total amount will be charged. (For example, if you depart on 12/8 and change or cancel your order before 11/30, you will be charged a free cancellation fee. If you change or cancel your order between 12/1 and 4, you will be charged a 30% handling fee. If you change or cancel your order between 12/5 and 7, you will be charged a 70% handling fee.)

Question 2

Policy Info

Accepted Answer

Cancellations 9 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free；Cancellation is not allowed between 0–8 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.；Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.

Question 3

Reminders

Accepted Answer

[High-speed rail reservation code & ticket collection identification code] will be provided on the order voucher 7 days before the departure date. Passengers who use high-speed rail electronic tickets or ticket collection at supermarkets should collect their tickets within the time; passengers who choose physical paper tickets, tickets It will be mailed to the designated address 7 days before the departure date! For more ticket collection information and FAQs, please refer to the link (https://tinyurl.com/2dnv2a7u)
Before ordering this product, please be sure to read the ordering instructions and related agreements of the product carefully. If the orderer is not the passenger himself, the orderer will be in the position of an agent, which means he is obliged to fully inform the passenger of his/her itinerary. The ordering instructions and restrictions are legally binding on the traveler after clicking to agree. We will not accept any subsequent defense by the traveler on the grounds of ignorance or lack of understanding.
This project is an itinerary for two or more people. If there are not enough people in the group, the High Speed Rail reserves the right to cancel it.
The order of this itinerary can be adjusted by the tour leader based on factors such as the number of people on the day, events, festivals, or weather conditions.
Due to driving and passenger safety considerations, the shuttle bus does not provide any standing space. If there are adults, children or infants traveling with you, please be sure to inform and pay the shuttle fee before registration or departure. If you fail to inform, the shuttle bus will not be provided. parking space.
Nangang, Taipei, and Banqiao. The above three stations are not applicable if any two of them are the departure and arrival stations (for example: if the destination is Taipei Station, departure from Nangang and Banqiao stations is not applicable).
The price includes a full round-trip ticket for a corresponding seat in a high-speed rail standard carriage; the date of travel must be the same as the hotel check-in or the departure date of the itinerary. A single order can only enter and exit the departure station and destination station at the same point, and take the same train. If the itinerary needs to be postponed, passengers are asked to provide the hotel's return transfer service. The item is a return ticket and no one-way refund is allowed.
The high-speed rail tickets for this project are discounted fares, can only be used on the same day, and are anonymous. If lost, they will not be reissued, so please keep them properly. All documents that have been altered, defaced, or photocopied will be invalid.
If the itinerary includes accommodation, check-in and check-out times are subject to the regulations of each hotel. If the itinerary includes accommodation, the number of rooms with advertised prices is limited. The actual room types available are subject to sales conditions and cannot be exchanged for other room types.
For pre-orders departing after the 29th, please fill in the 2 to 3 high-speed rail trains you want to take on the outbound and return trips in the "Order Notes". The actual trains obtained will be subject to the customer service staff's reply.
For details of each product, payment methods, payment terms and passenger rights, please contact KKday customer service. For other details such as departure points, carriage categories, discount status, number of passengers, prices and related regulations, please contact KKday customer service directly.
Photos are for reference only, the actual situation will be determined on site. The sources of some of the scenic spots pictures on this website are provided by Mo Ke Publishing Co., Ltd. They may not be reproduced or copied in any form without permission.
Taiwan High Speed Rail Corporation reserves the right to cancel, terminate, modify or suspend this project. Any changes to this project and each product (including but not limited to adjustments to price, content, etc.) will be announced on the official website of High Speed Rail Holidays and KKday without prior notice.
When checking into the hotel, you must present a valid ID of the "booking guest" and be over 20 years old.
For the itinerary changes, refunds and other related procedures for high-speed rail tickets in this project, please contact KKday customer service. If you need to cancel an order, please contact KKday customer service.

[High Speed Rail x Sanrio Moe Train] Add-on High Speed Rail tickets for Up to 25% Off| Kaohsiung Day Trip | Moe Train Southbound Experience | High Speed Rail Holiday

Product Info

What You Can Expect

1 Day

Purchase Notice

Reminders

How to Use

How to Use Your Voucher

Voucher Redemption Period

Meeting Point

Location Name: Meet at the 1st floor of Taiwan Railway Xinzuoying Station