Baggage can only be delivered if the sum of the width, height, and depth is 180cm or less and the weight is 30kg or less.；Please check in advance whether the hotel is available for service before making a reservation.；For the hotel delivery service, you must leave your luggage at the front desk by 11:00 AM, regardless of check-out time. (Service is not available if luggage is not present.)；If the information you provide (reservation name, hotel name, etc.) is inaccurate, your use of the service may be restricted, so please enter it accurately.

[Seoul] ZIMCARRY Same-Day Luggage Delivery Service (Seoul Station • Hotel)

South Korea-Jongno-gu , Seoul Station , Hongdae Street , Seoul , Seoungsu , Myeongdong , Itaewon , Gangnam

Booking confirmed 1 day(s) after ordering

Guided language: Arabic / Indonesian / Cantonese / German / English / Spanish / French / Italian / Japanese / Korean / Portuguese / Russian / Thai / Vietnamese / Mandarin

Free cancellation up to 2 day(s) in advance

Please present the e-voucher on-site

Start your trip to Korea lighter and more exciting with ZIMCARRY!
ZIMCARRY is a same-day luggage delivery service connecting major airports, train stations, ports, and hotels.
As soon as you arrive in Korea, leave your heavy bags with ZIMCARRY and start your journey freely with a light step from day one.
By dropping off your luggage at the airport or train station, we deliver it safely to your hotel, allowing you to save precious time and head straight to exciting tourist spots.
On your last day, you can leave your bags at the hotel front desk after checkout, explore to your heart's content, and pick them up comfortably at the airport or train station before departure!

You can find ZIMCARRY in popular travel destinations across South Korea, from Seoul to Busan and Jeju.
Don't let heavy bags weigh you down; focus entirely on the joy of traveling with your loved ones!
Highly recommended for families traveling with children, long-term travelers with lots of luggage, and all smart travelers who want to make the most of every day.
Rest assured, our professional delivery team will transport your valuable luggage to your destination safely and securely.
No more heavy bags—shall we create a perfect and free travel experience with ZIMCARRY?

ZIMCARRY service supports same-day delivery between airports, train stations, and hotels, allowing you to travel comfortably from the first day to the last without the burden of luggage.
You can easily and quickly drop off and pick up your luggage at ZIMCARRY counters located in major hub airports and train stations without wasting time on your route.
The delivery service fee includes same-day storage at the counter, so you can use it reasonably without any additional storage costs.
ZIMCARRY's professional delivery team takes full responsibility for the careful and safe delivery of your valuable luggage to your destination (hotels and counters).

※ Luggage delivery available area for this product: Delivery between 'KTX Seoul Station' and 'Hotels in Seoul'
※ If you would like to use the luggage delivery service for other areas, airports, train stations, or hotels, please check [here].

[5% App discount] Code: APP5OFF , HK: APP15HK

Package options

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Product Info

※ ZIMCARRY Luggage Delivery Service Information

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⁕ Please be sure to check the following before using the service!

• Available Accommodations: Only available at hotels and accommodations that have a front desk and provide luggage storage services.
- It may be difficult to use the service if the accommodation is not registered on the official ZIMCARRY website.
- Please check the list of registered accommodations [here].

• Quantity Criteria: Based on the 'number of items', not the size of the luggage.
- Example 1: 1 suitcase + 1 backpack = 2 items total
- Example 2: 4 suitcases + 2 backpacks = 6 items total

• Check Times: Please be sure to check the drop-off location, drop-off deadline, and available pick-up time for your selected delivery option.

• Required Information Registration: After your booking is confirmed, please be sure to register your 'luggage photo' and 'hotel voucher' via the link sent to you by the day before your scheduled use.

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1. How to Use the Luggage Delivery Service

• Option 1. KTX Seoul Station → Seoul Hotel
① Select the service date and the time you will drop off your luggage to make a booking.
② Once the booking is confirmed, drop off your luggage at the ZIMCARRY counter at KTX Seoul Station on the day of service.
③ Enjoy your trip freely without heavy luggage.
④ Pick up your delivered luggage at the hotel front desk.

• Option 2. Seoul Hotel → KTX Seoul Station
① Select the service date and the time you will pick up your luggage to make a booking.
② Once the booking is confirmed, drop off your luggage at the hotel front desk by 11:00 AM on the day of use, regardless of your check-out time.
③ Enjoy your trip freely without heavy luggage.
④ Pick up your luggage at the ZIMCARRY counter at KTX Seoul Station.

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2. Luggage Specifications and Handling Information

• Acceptable Luggage
- Specifications: Sum of length (L) + width (W) + height (H) must be 180cm or less, weight 30kg or less
- Types: Suitcases and backpacks
- Criteria: Based on the 'number of items', not the size of the luggage
- Example 1: 1 suitcase + 1 backpack = 2 items total
- Example 2: 4 suitcases + 2 backpacks = 6 items total

• Prohibited Items (Must be carried personally)
- Cash, jewelry, expensive electronics, hazardous and flammable materials, weapons/explosives, and other valuables or fragile items
- We cannot provide compensation for the loss or damage of valuables, high-priced items, or fragile items, so please be sure to carry them with you personally.

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3. Frequently Asked Questions (FAQ)

• Before Using the Service

Q1. Can I use this at all hotels?
A1. It is only available at hotels and accommodations that have a front desk and provide luggage storage services. It may be difficult to use at unregistered hotels, so please check in advance [here].

Q2. Why do I need to register my luggage photo and hotel reservation voucher?
A2. Registration is required so that our delivery staff can accurately identify your luggage and cross-reference it with your hotel reservation information to ensure it is delivered safely to the designated hotel.

Q3. Can I use the service if the 'delivery service booker' and 'hotel booker' names are different?
A3. Yes, you can. However, please be sure to register your hotel reservation voucher for accurate delivery. Our customer service center may request additional verification if necessary, so please provide a messenger contact where you can be reached.

Q4. Can I receive separate instructions before using the service?
A4. Once your booking is confirmed, an email containing service instructions and a link to register your luggage photo will be sent to you.

• Hotel Usage

Q5. Do I need to contact the hotel in advance?
A5. There is no need to contact them separately. [When departing from the hotel] Please inform the front desk that you are 'using ZIMCARRY' or present the 'Help Card'. [When arriving at the hotel] Simply pick up your delivered luggage from the front desk.

Q6. What if my hotel check-out time is after 11:00 AM?
A6. Regardless of your check-out time, you must drop off your luggage at the front desk by 11:00 AM for normal delivery.

• Delivery and Pick-up

Q7. What time will delivery be completed? Could there be delays?
A7. Luggage will be delivered sequentially within the stated time. Delivery times may be slightly delayed depending on traffic and weather conditions.

Q8. What happens if I am late for the drop-off or pick-up time?
A8. Please contact our customer service center immediately. Depending on operational circumstances, your use of the service may be restricted or additional costs may be incurred.

• Booking Changes

Q9. Can I change my booking information?
A9. Please contact our customer service center before the usage date, and we will inform you if changes are possible based on operational conditions.

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4. Purchase and Usage Precautions

1) Precautions Before Purchase

• Luggage fees are calculated based on the quantity. If the actual luggage differs from the information provided, you may be required to pay the price difference on-site.
• Your reservation is only confirmed once you receive a 'voucher' or a 'reservation details link' after payment is completed.
• Please double-check the service date, delivery route, same-day submission deadline, and operating hours before making payment.
• Refunds are not available for same-day cancellations or no-shows.
• Valuables, fragile items, jewelry, cash, and hazardous materials must be carried with you personally. We are not liable for any damage or loss of these items.

2) Precautions Before Reservation

• Luggage can only be delivered if the sum of its length, width, and height is 180cm or less and it weighs 30kg or less.
• Please confirm in advance whether your hotel is eligible for this service before booking.
• For hotel-to-destination delivery services, luggage must be left at the front desk by 11:00 AM, regardless of your checkout time. (Service cannot be provided if luggage is not present)
• Please ensure all information (such as guest name, hotel name, etc.) is entered accurately, as incorrect information may restrict your use of the service.

3) Precautions After Reservation

• Please double-check that the information entered during reservation (guest name, hotel name, delivery route, etc.) is correct.
• You must register your 'luggage photo' and 'hotel reservation voucher' via the 'reservation details link' in the voucher/email sent upon confirmation by the day before your scheduled service date.
• Please adhere to the designated luggage drop-off and pick-up times. If you visit the location after the specified time or if the luggage is not at the hotel front desk, same-day delivery may not be possible.
• Please present your mobile reservation details or a printed voucher when visiting the ZIMCARRY store to drop off or pick up your luggage.
• Please contact our customer service center immediately if you need to change your reservation information or if any issues arise on-site.

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5. Luggage Damage and Disclaimer

⁕ ZIMCARRY does its best to deliver your luggage safely. However, please note that the company is not liable for the following damages that may occur during the delivery process, so please review them carefully before use.

1) Minor external damage occurring during normal delivery

• Minor wear, damage, or loss of wheels, handles, or accessories (name tags, etc.)
• Minor scratches, dents, pressure marks, stains, or dirt on the surface of the luggage
• Damage caused by defects or aging of the luggage itself

2) Restricted Items and Oversized Luggage

• Luggage exceeding the size (sum of 180cm or less) and weight (30kg or less) limits
• Loss or damage to valuables, cash, jewelry, expensive electronic devices, fragile items, or perishable goods that were not carried personally

3) Other Force Majeure Reasons

• Delivery delays or damage caused by unavoidable external factors beyond our control, such as natural disasters, severe weather, or extreme traffic congestion

✓ [Eligible Baggage] Dimensions: Sum of Width (L) + Height (W) + Depth (H) is 180cm or less, weight is 30kg or less / Type: Suitcases and backpacks / Criteria: Based on ‘quantity’ of baggage, not size.

✓ [Items that cannot be shipped] (Must be carried in person) Cash, precious metals, high-value electronic devices, hazardous materials and flammable substances, weapons/explosives, other valuables and fragile items / Compensation is not available for loss or damage to valuables, high-value items, or items at risk of breakage, so please be sure to carry them in person.

✓ [Baggage Damage and Other Disclaimers] ⁕ ZIMCARRY is committed to delivering your luggage safely. However, please note that the company assumes no liability for compensation regarding the following items that may occur during the delivery process. Please ensure you check this before use. / Minor cosmetic damage occurring during normal delivery / Minor wear, tear, damage, or loss of wheels, handles, or accessories (name tags, etc.) / Minor scratches, dents, pressure marks, stains, and dirt on the surface of the luggage / Damage caused by defects or aging of the luggage itself

✓ [ZIMCARRY Store Info] ZIMCARRY KTX Seoul Station Branch / Open year-round, 08:00–22:00 / Inside Gate 3 on the 2nd floor of KTX Seoul Station

Purchase Notice

• Baggage fees are calculated based on quantity, and if the actual items differ from the information entered, payment of the difference may be required on-site.

• Your reservation will be finally confirmed once the 'voucher' or 'reservation history link' is sent after payment is completed.

• Please double-check the service usage date, delivery route, same-day drop-off cut-off time, and operating hours before making a payment.

• Refunds are not available for same-day cancellations or no-shows.

• You must personally carry valuables, items at risk of damage, precious metals, cash, dangerous goods, etc., and compensation is not available in case of damage or loss.

• The company is not responsible for minor scratches, dents, pressure marks, general wear and tear, or stains on the exterior of the luggage that occur during the provision of services.

Reminders

Baggage can only be delivered if the sum of the width, height, and depth is 180cm or less and the weight is 30kg or less.
Please check in advance whether the hotel is available for service before making a reservation.
For the hotel delivery service, you must leave your luggage at the front desk by 11:00 AM, regardless of check-out time. (Service is not available if luggage is not present.)
If the information you provide (reservation name, hotel name, etc.) is inaccurate, your use of the service may be restricted, so please enter it accurately.

How to Redeem Your Voucher

How to Use Your Voucher

Please present the e-voucher on-site

Experience Location

Location Name: ZIMCARRY KTX Seoul Station Branch

Address: Jim Carry Seoul Station Branch, 2nd Floor, inside Exit 3, KTX Seoul Station, Seoul, South Korea

Business Hours

Monday 08:00–22:00

Tuesday 08:00–22:00

Wednesday 08:00–22:00

Thursday 08:00–22:00

Friday 08:00–22:00

Saturday 08:00–22:00

Sunday 08:00–22:00

• Open year-round, 08:00–22:00
• For detailed information about the ZIMCARRY KTX Seoul Station branch, please refer to [here] .

Need help?

KKday Help Center