* St. George's Chapel at Windsor Castle is closed every Sunday.
Q: What time is the meeting time?
A: The meeting time is 8:15 AM (the actual time will be confirmed in your confirmation email or customer service notification). We recommend arriving at the meeting point 15 minutes in advance to avoid affecting your departure.
Q: Where should we meet?
A: The meeting point is: Sussex Pl, Hammersmith, London W6 9DY, near Hammersmith Underground Station in central London. It's only a 3-minute walk from the station, a junction of four underground lines. This allows you to avoid city traffic congestion and get out of the city faster. The bus goes directly onto the main road, saving approximately one hour of commuting time and giving you more time for your overall trip. The station is well-equipped with amenities, including supermarkets, restrooms, cafes, and restaurants. We will send you a map showing how to quickly and accurately find the meeting point in the group chat one day in advance.
Q: How can I contact the tour guide?
A: The day before departure, customer service will create a dedicated travel group. The tour guide will contact everyone in the group to explain the itinerary and precautions. 24-hour online Chinese customer service support is also available to assist with any issues, ensuring a worry-free trip.
Q: What type of vehicle do you use? Do you offer restaurant pick-up and drop-off service?
A: A minibus/van will be arranged based on the number of passengers on the day. The vehicle will be equipped with air conditioning and comfortable seats. Some vehicles may offer WiFi and USB charging (subject to availability). Due to heavy traffic in London, hotel pick-up and drop-off services are not included in this itinerary. We apologize for the inconvenience.
Q: How do I find the vehicle on the day of the incident?
A: On the day of departure, the tour guide will provide the license plate number and vehicle photos in the group chat to facilitate quick identification and assembly.
Q: Is tipping expected?
A: Tipping is not mandatory on this tour. However, if you are satisfied with the tour guide's service, you are welcome to offer your encouragement.
Q: Does the itinerary include meals?
A: Lunch is not included in this itinerary. You are free to dine at your own expense in Windsor.
Q: Can I get a refund or change?
A: Free cancellation or rescheduling is available 2 days or more before departure. In case of force majeure (such as heavy rain, strong winds, road closures, or temporary closure of attractions), we will proactively cancel the trip and provide a full refund to ensure safety. No refund will be given for those who are late and miss the bus on the day of departure. Thank you for your understanding and cooperation.
A minimum of 4 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 1 day(s) before the departure date
In case of delays caused by traffic, weather, or other force majeure factors resulting in the cancellation of some itinerary attractions, please contact customer service. We will arrange a partial refund for you
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 12:00). Notifications will then be sent via email