Please dial *#06# on your mobile phone. If EID is displayed, it means your phone supports eSIM; if not, it does not support eSIM.
Once the QR code is scanned and the order is successfully downloaded, cancellation and refunds are not possible.
Installing an eSIM requires a network connection. Please ensure there is available Wi-Fi or mobile data in your environment before installation.
Please install and use the eSIM within 30 days of receiving it; otherwise, it will become invalid.
Each QR code can only be scanned once, and once bound, it cannot be changed to a different device or deleted.
iOS version 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Samsung phones vary by country. Samsung phones purchased in Taiwan do not support eSIM. For other regions, please check with the Samsung website first.
If your location or mobile phone does not support 5G, it will automatically switch to 4G/3G signal. The actual network speed depends on the local signal.
Please be aware that communication quality is affected by different usage environments, and network speed will vary depending on factors such as terrain, climate, building obstruction, number of users, and location.
To ensure all users have a fair use of mobile network services at all times, each telecommunications operator has its own fair usage agreement to regulate fair network usage. If a user consumes excessive data in a congested area within a short period, causing other users to be unable to use the service normally, the telecommunications company may temporarily throttle the speed. We will not be able to intervene in this matter, and your mobile network may be temporarily affected.
The Indonesia eSIM is designed for compatibility with a wide range of modern smartphones and tablets that support eSIM technology. To ensure seamless connectivity, your device must be eSIM-enabled and unlocked. You can typically check your device's settings or manufacturer specifications for eSIM support.
Yes, the Indonesia eSIM is designed to provide reliable 5G internet service across Indonesia, including popular tourist destinations like Bali. You can expect stable connectivity for browsing, navigation, and communication throughout your stay in Bali.
Yes, the Indonesia eSIM is designed to be universally compatible with any smartphone or tablet that supports eSIM functionality, regardless of the device manufacturer. As long as your device is eSIM-enabled and unlocked, you can use this eSIM without issues.
The Indonesia eSIM can be activated by scanning a QR code, which eliminates the need for physical SIM card changes. This means you can typically set it up right after landing at Bali's Ngurah Rai International Airport and have internet access almost immediately, provided your device is eSIM-enabled and unlocked.
Yes, the Indonesia eSIM offers 5G internet connectivity, which is highly stable and suitable for using popular social media applications such as Instagram, TikTok, and Facebook. You can upload photos, stream videos, and stay connected with friends and family without interruptions.
Absolutely. The Indonesia eSIM provides high-speed internet access that fully supports widely used messaging applications like WhatsApp, Line, and WeChat. You can send messages, make voice/video calls, and share media seamlessly with family and friends.
Yes, the Indonesia eSIM fully supports hotspot sharing. You can easily enable the personal hotspot feature on your smartphone to share its internet connection with other devices, such as laptops or tablets, allowing multiple gadgets to stay online simultaneously.
Yes, the Indonesia eSIM is specifically designed to support the use of AI applications, including ChatGPT. With 5G internet connectivity, you can expect reliable and efficient access to AI tools for various needs, from generating content to getting travel assistance.