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Product #547842
Biwako Valley Facility Admission Ticket (Snow Play / Biwako Terrace) | Otsu City, Shiga Prefecture
Free cancellation 2 day(s) prior to experience date
Please present your QR code on-site
- If you plan to ski, you must purchase the 'Facility Admission Ticket (for Skiing / Snowboarding)'. Skiing and snowboarding are not permitted with the (Snow Play / Biwako Terrace) ticket.
- Includes: Ropeway (round-trip) + Lift + Biwako Terrace access
- The lift pass allows for [one round trip each] on the Uchimi Lift and Horai Lift.
- Please review the important information regarding usage, changes, and cancellation policies before proceeding to the purchase screen.
- Operating periods and services may be subject to change due to weather or other conditions. Please check the 'Current Operating Status' and 'Today's Operating Status' on our website before you depart.
Package Options
Purchase Notice
- The ropeway is wheelchair and stroller accessible.
- Pets are not allowed during the winter season.
▶︎About pets - If Biwako Valley cancels operations before the opening time due to bad weather or other reasons, no cancellation fee will be charged. However, we will not be able to compensate for travel expenses to the site.
- During business hours, service may be suspended due to strong winds or lightning to ensure the safety of our customers, but tickets will not be refunded.
In the event of a cancellation, a cancellation email will be sent. Please check the Biwako Valley official website for the reason for the cancellation. - The surrounding roads are very congested on weekends and holidays. Please be aware that refunds will not be given if you are unable to arrive in time for your pick-up, so please allow plenty of time.
- Online advance tickets cannot be resold, exchanged for cash, or used in conjunction with other service tickets.
- Resale is prohibited. We will not be responsible for any resale issues.
- To receive the disability discount, please do not purchase tickets online, but instead present your disability certificate at the ropeway ticket office and purchase the ticket on-site.
[Regarding date changes]
- This is possible until 6:00 PM on the day before use.
- Please contact KKday Customer Service for any changes.
- You can change your ticket up to two times per purchase.
- Any difference in price due to date changes will be refunded.
- Depending on the date, additional charges may apply.
- This can be changed during the operating period of each season.
Includes/Excludes
- Consumption tax
- Ropeway (round trip) + Lift (Uchimi/Horai Lift 1 round trip) + Biwako Terrace
- Other expenses not mentioned above
Redemption Location
Available for Redemption
Biwako Valley Foothills Station
Address Info: 1547-1 Kido, Otsu City, Shiga Prefecture, 520-0514How to Get There
Online advance tickets can be exchanged for an IC card at the Ropeway Sanroku Station on the day of your trip.
[By Car]
Meishin Expressway Kyoto Higashi Interchange - Nishi-Otsu Bypass - Kosai Road Shiga Interchange (approximately 5 minutes from the exit).
[By Train]
Get off at Shiga Station on the JR Kosei Line. Take the local bus (Ewaka Kotsu) and get off at the last stop, "Biwako Valley Mae" (approximately 10 minutes).
How to Use
If you wish to use the rental or shop, please do so before boarding the ropeway.
[How to use the QR code electronic ticket (voucher)]
- Online advance tickets can be exchanged for an IC card at the automatic ticket vending machine at the Ropeway Foothill Station on the day of your trip.
[About IC card tickets]
- The ropeway and lift ticket gates are automatic gates, so please place your IC card in the left pocket of your clothing.
- Please bring one ticket per person in a group.
- When you leave, please return it to the ticket gate staff at the ropeway summit station.
[Customer service inquiries after booking]
- By phone: Hours of operation: Monday to Friday 9:00-18:00 *Japan time Customer service phone number (Japanese): 03-6161-6768
*On weekends, holidays, and during busy times, please contact us via the KKday app or email as detailed below. - When using the phone function of the KKday app (supports 4 languages)
・Operating hours: Monday to Sunday 08:00-22:00 *Japan time ・How to use:
1. Download the KKday app and open "Manage Booking"
2. Click "Contact Us"
3. Click the "Phone" icon on the top right to make free internet calls. - If using the messaging feature on the KKday app: ・Operating hours: Monday to Sunday 08:00-22:00 *Japan time ・How to use: After logging in to the member page, you can send a message via the inquiry section in Reservation Management.
- For email inquiries: ・Business hours: Monday to Sunday 08:00-22:00 *Japan time ・Email inquiries: [email protected]
How to Use Your Voucher
- Please present your QR code on-site
Please exchange your IC card at the automatic ticket vending machine at the ropeway base station. When you return, please return the IC ticket to the staff at the ropeway summit station.
Voucher Redemption Period
- The voucher must be redeemed on the selected date and within operating hours; Invalid after expiration
Experience Location
Location Name: Biwako Valley
Address: 1547-1 Kido, Otsu City, Shiga Prefecture, 520-0514How to Get There
[By car]
Approximately 5 minutes from the Meishin Expressway Kyoto Higashi Interchange, Nishi-Otsu Bypass, and Kosai Road Shiga Interchange.
[By train]
Get off at Shiga Station on the JR Kosei Line. Take the local bus (Ewaka Kotsu) and get off at the last stop, "Biwako Valley Mae" (approximately 10 minutes).
Cancellation Policy
- Cancellations 2 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free
- For cancellations made 1 to 1 days prior to selected date, a cancellation fee of 30% will apply
- Cancellation is not allowed between 0–0 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.
NOTE
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once your refund request is confirmed, KKday will initiate the refund to your original payment method within 15 days. The actual refund timing depends on your card-issuing bank’s policy.
