Confirmation: You will receive booking confirmation within minutes. If you do not see any confirmation, please contact our customer support immediately.
Cancelation policy:
Surcharge(s):
Luggage: In case passengers carry luggage that is not in accordance with the regulations (larger, bulkier) or carry second luggage, the garage will surcharge 75,000 VND/ piece of luggage.
Please make sure to enter accurate pick-up location, time, and contact details when booking.
We will contact you before the trip via WhatsApp or other messaging apps to confirm your pick-up details.
The driver will wait up to 60 minutes at hotels or apartments, and 90 minutes for airport pickups (starting from the actual landing time). After this waiting period, if we cannot reach you or you are not present, the driver will leave and the service will be considered completed.
Please keep your phone on and check messages regularly to ensure a smooth pick-up.