[Departing from Hong Kong] Hong Kong West Kowloon to China Shenzhen North High Speed Rail Ticket

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

- Itinerary features -

． Convenient, comfortable and fast, it is the preferred mode of transportation from Hong Kong to Mainland China. There are many flight options, so both business people and tourists can easily arrange their schedule. Directly connected to major stations, no need to change trains during the process, it takes about 17 minutes to reach Shenzhen North


- Instructions for use-

． Period of use: It can only be used on the date and train specified at the time of purchase. Redemption period: within 45 minutes before departure. Redemption location: Hong Kong West Kowloon Station Ticket Office (ticket exchange time: 06:00 - 23:00 daily)
・How to get there:
Metro: Take the MTR to Austin Station, Exit C and walk for 4 minutes. Airport Express: Take the Airport Express to Kowloon Station and walk for 12 minutes.


- order process-

． After selecting the travel date, please check the train number and time on the timetable in the link below:
https://www.highspeed.mtr.com.hk/tc/ticket/timetable.html

＊Please indicate in the "Order Notes" the ① train time you want to take ② the type of certificate you hold ③ the certificate number you hold (if you choose a round-trip ticket, you must add ④ return date ⑤ return train time)


- Important information -

・Children's tickets are applicable to passengers who are under 18 years old and between 120-150 cm in height on the day of boarding (if they are under 18 years old but over 150 cm in height, they need to purchase an adult ticket)
・Children must be accompanied by an adult.
・Each passenger holding a valid adult ticket can bring one child under 120 cm tall who does not occupy a seat for free. If there is more than one child, separate tickets must be purchased.
・When purchasing a ticket, passengers must provide the passenger’s personal information, including name and designated identity document number for real-name verification. Passengers must present their ticket and the original identification document shown on the ticket before boarding. Please present the original designated identification document when picking up the ticket.
・If you purchase multiple tickets, you can choose to receive them in batches.
・All tickets must be collected at the Hong Kong West Kowloon Station ticket office 45 minutes before the train departs.
・Please arrive at the station to go through relevant immigration procedures at least 45 minutes before the train departs. The ticket gate on level B3 will close 5 minutes before departure.
・Passengers who book tickets using the Mainland Travel Permit for Hong Kong and Macao Residents or the Resident Identity Card of the People's Republic of China (second-generation resident identity card only) can also use the ticket vending machine at Hong Kong West Kowloon Station 45 minutes before the train departs to submit the original identity document , along with the order number and ticket collection password to collect the ticket.
・Passengers can change their tickets at the ticket office of Hong Kong West Kowloon Station 60 minutes before the train departs.
・Unused tickets can be changed to the date of travel, train number or carriage class once without any handling fee, but once the ticket is changed, it is non-refundable.
・The weight and volume of items each passenger can carry for free: 20 kg for adults and 10 kg for children. The sum of the length, width and height of each item shall not exceed 130 cm.
・For other detailed terms and conditions, please refer to the "Guangzhou-Shenzhen-Hong Kong High-Speed Railway Cross-Border Passenger Transport Organizational Rules", "High-Speed Railway Cross-Border Ticket Issuance Conditions", "Real-Name System Announcement" and "Collection of Personal Information" announced at the station or on the MTR website statement".