Please confirm whether the phone supports eSIM before purchasing. If the device is incompatible and cannot be used, no refunds will be issued. (Please refer to the inquiry method below)
Before installing eSIM, make sure you are connected to a WiFi or mobile network that can use the Internet, and then scan the QR Code to join the mobile plan. eSIM can be installed in Taiwan first and then activated after arriving at the destination.
The eSIM is valid for 30 days, starting from the first day when the order is placed. Please use it within the validity period. If it is overdue, no refund or extension will be allowed.
A QRcode can only be scanned once with a mobile phone. After binding, the device cannot be changed or deleted. Once deleted, it cannot be rescanned and installed. You need to purchase it again. If you are prompted to contact the telecommunications provider or other prompts, please turn off the phone and restart it or contact us. customer service staff
Please save this QR Code. Once scanned, it will become invalid and cannot be reissued. Please install it according to the instructions. Do not jump out of the screen during the process to avoid misjudgment by the phone, causing the eSIM plan to be deleted or incorrect.
After placing the order, the voucher will be issued within 48 hours before the selected departure date. Please use it within 30 days after receipt, otherwise the voucher will be invalid.
Some mobile phones in China, Hong Kong and Macau do not support eSIM. Please confirm whether it can be used before purchasing. If the mobile phone model cannot be used, please do not place an order. It cannot be canceled.
For iPhone, please delete the description file (check the steps: Settings->General->Device Management, pull it to the bottom, if there is no description file, it means it is normal) to avoid being unable to use it smoothly, or you can refer to the APPLE official website
Travelers should consider their trip duration, daily high-speed data needs, and whether they prefer a fixed total data volume or an unlimited plan. The eSIM offers various options, including daily high-speed data limits (e.g., 500MB, 1GB, 2GB), total volume plans, and unlimited traffic plans, ranging from 1 to 30 days. Evaluating these factors will help align the plan with individual usage habits and ensure continuous connectivity.
Yes, the China, Hong Kong, and Macau eSIM card is specifically designed for cross-region travel, offering seamless connectivity. It leverages robust local telecom networks: China Mobile (CMCC) in China, 3 Hong Kong (3HK) in Hong Kong, and CTM Telecom in Macau. This integrated approach ensures a smooth and reliable signal as you travel between these destinations without needing to switch eSIMs or configure settings manually.
Setting up the eSIM is simple and hassle-free. After placing your order and receiving the voucher, you will get a QR code. Simply scan this QR code with your compatible device, and follow the on-screen instructions to install the eSIM profile. Once installed, you can activate it to access the internet immediately. There's no need for a physical SIM card, eject pin, or concerns about losing a physical card.
The China, Hong Kong, and Macau eSIM card utilizes major local telecom carriers to ensure optimal network performance. In China, it connects via CMCC (China Mobile). For Hong Kong, it uses 3HK, and in Macau, it operates through CTM Telecom roaming resources. This selection of established carriers provides smooth and worry-free signal coverage across all three regions.
Yes, the China, Hong Kong, and Macau eSIM card plans are primarily designed for data-only usage. They provide high-speed internet access for browsing, messaging apps, navigation, and streaming. These plans do not typically include local voice call minutes or SMS services. For communication, users can rely on VoIP apps and internet-based messaging services.
Yes, the China, Hong Kong, and Macau eSIM card offers unlimited data options. These plans allow users to enjoy continuous internet access without worrying about data caps during their trip. Typically, such plans provide a certain amount of high-speed data daily, after which speeds may be adjusted according to fair usage policies, while still maintaining connectivity.
Travelers should compare plans based on their trip duration, daily data usage needs, and the specific high-speed data allowances offered (e.g., 500MB, 1GB, 2GB daily, or total volume plans). Considering the length of stay and anticipated internet activities helps determine if a daily, total volume, or unlimited plan provides the best value for their individual travel budget and usage patterns.
The eSIM leverages the established networks of CMCC (China), 3HK (Hong Kong), and CTM Telecom (Macau), which are renowned for their wide coverage and reliable performance in their respective regions. These carriers provide stable connections, allowing for smooth browsing, fast downloads, and consistent access to online services, enhancing the overall travel experience with dependable internet connectivity.