— Notes —
Pets:
- Small dogs can ride the ropeway if placed in a bag, cage, carrier, or other enclosed container. Medium to large dogs may ride if kept in our designated cage
- Pets are not allowed inside the restaurant. Guests with pets may sit on the terrace, weather permitting. Terrace seating will not be available in case of rain
Wheelchairs:
- Passengers using wheelchairs with a width of less than 60 cm can board as is. For wheelchairs 60 cm or wider, please fold the wheelchair or switch to a free wheelchair available on-site
— Other Notes —
- A ticket must be purchased for all users
- This ticket cannot be combined with other coupons, complimentary tickets, or discounts
- This ticket does not reduce waiting times
- Business hours may vary by season
- Some facilities and event venues may be closed seasonally
- Operations may be canceled in case of stormy weather. No compensation will be provided for travel expenses in such cases
- Please note that cancellations are not possible after purchase
Expiration:
- Valid only for the specified date and time
- The date and time of use can be changed (please contact KKday customer service to make changes)
- Please notify of any changes by 6:00 pm the day before
- Customer service contact information and business hours are provided below
Customer Service:
1. By phone
- Business Hours: Monday to Friday, 9:00 am–6:00 pm (Japan time)
- Customer service phone number (Japanese): 03-6161-6768
- Please contact us via the KKday app or email listed below on Saturdays, Sundays, holidays, and busy times
2. When using the phone function of the KKday app (available in 4 languages)
- Business Hours: Monday to Sunday, 8:00 am–10:00 pm (Japan time)
— How to Use —
1. Download the KKday app and open “Reservation Management”
2. Click "Contact Us"
3. Click on the "phone" mark on the top right to make a free internet call
4. When using the message function of the KKday app
- Business Hours: Monday to Sunday, 8:00 am–10:00 pm (Japan time)
- After logging in to the member page, you can send a message from the inquiry section under reservation management.
5. For email
- Business Hours: Monday to Sunday, 8:00 am–10:00 pm (Japan time)
- Email inquiries: service@kkday.com