Q: How is the price for a tandem water bike calculated?
A: The price is calculated per person. If there are three participants, please fill in the number of people as "3" and we will arrange the ride group on site.
Q: Will the water bike capsize?
A: Basically, it will not capsize. As long as you don’t do any deliberate operations or rush to the shore and follow the instructor’s instructions, you will be safe!
Q: What should I wear to the event?
A: Just wear light clothing. It is recommended to wear waterproof shoes or use the reef shoes provided on site.
Q: What if I participate alone? Can I ride alone?
A: Individual participants can be arranged by the coach to ride with the coach, or a single rider can be arranged based on the on-site situation and will be evaluated on-site by the coach.
Q: Can children participate?
A: Children aged 6 and above who can sit independently are welcome to participate! The front seat must be accompanied by a parent or coach, which is safe and fun.
Q: Is there a seat belt on the back seat of the water bike?
A: Due to water safety considerations, safety belts are not used during the activity. Wearing a life jacket can ensure that you will float if you fall into the water!
Q: Do I need to prepare sunscreen?
A: It is highly recommended to bring a sun-proof jacket and a sun hat. You can also bring your own water bottle to replenish water.
Q: What should I do if I don’t have enough energy and can’t pedal halfway?
A: The water bike is designed to be easy to ride, and there is a coach accompanying you throughout the ride, who can help you get ashore at any time if necessary.
Q: Can seniors participate?
A: Seniors over 70 years old can participate, but their health condition must be assessed in advance (no heart disease, high blood pressure, asthma, etc.). It is recommended to contact customer service first.
Q: Can I bring my cell phone to take photos?
A: Yes, please be sure to use a waterproof bag to protect it and keep it properly. We will not be able to compensate if the phone is damaged.
Q: What should I do if I get seasick easily?
A: It is recommended to take half a tablet of seasickness medicine 30 minutes before departure. Especially for passengers participating in day trips, please go to bed early to maintain your physical strength and avoid hangovers.
Q:Is there any difference in scenery between sessions?
A: Yeyin Tribe is located on the east side of Lanyu Island and is a good place to greet the sunrise over Lanyu Island. The 16:30 session is purely for riding and watching the sea, which is very comfortable, but you can't see the sunset.
A minimum of 4 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 1 day(s) before the departure date
In case of delays caused by traffic, weather, or other force majeure factors resulting in the cancellation of some itinerary attractions, please contact customer service. We will arrange a partial refund for you
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 00:00). Notifications will then be sent via email
Travelers with the following conditions or other health issues that could be worsened by excessive stimulation should not participate in this activity: High blood pressure, Heart disease, Asthma, Epilepsy, Pregnant women
Please arrive at the designated location 10 minute(s) before the scheduled departure time, as the tour will depart on time
This activity is a safety-related water activity. Please avoid getting close to the reefs on both sides when riding. Please follow the instructor's instructions on the return trip and do not ride ashore on your own.
The recommended age is between 6 and 70 years old. It is not recommended for children under 6 years old, people with limited mobility or passengers over 70 years old. If you have any questions, please contact customer service first.
Please do not drink alcohol or have a hangover the day before and on the day of the event to ensure your personal safety and the quality of your experience.
During the activity, please follow the coach's instructions and do not leave the team or remove your life jacket without permission.
No refund or replacement of participants will be given if you leave the group due to personal reasons.
The store reserves the right to use the photos taken during the event. Please inform us in advance if you do not wish them to be made public.
The instructor reserves the right to adjust the activity method or duration of the trip based on the ocean conditions and safety conditions of the day.
If the itinerary cannot be completed due to sudden changes in weather or personal factors, no refund will be given.
Please keep your personal belongings safe. No compensation will be given if they are lost or damaged.