[For customers using wheelchairs or strollers]
The gondola is wheelchair accessible or can be used with a stroller.
However, there are stairs at the drop-off point and the square beyond is unpaved.
[For guests with pets]
If you would like to take your pet on the gondola, please purchase a pet ticket on-site.
Please use a cage. If you do not have one, we have one available for rental.
[Service suspension due to strong winds and lightning]
Service may be suspended due to strong winds or lightning.
In that case, tickets used will not be refunded.
[Regarding date changes]
・Please contact kkday customer service by 6:00 PM on the day before your scheduled arrival date.
・Please note that changes cannot be made on the day of use or after the date of use.
・You can change the date up to two times per purchase.
・Changed visit dates must be within the 2025 Green Season operating period.
[How to use the electronic ticket (voucher)]
To view your e-ticket, click "View e-ticket" in your confirmation email and enter the verification code (if you are already logged in to KKday, verification is not required). To use your e-ticket, please show your smartphone with the e-ticket displayed to the on-site staff.
[Electronic ticket (voucher) expiration date]
Valid only during business hours on the date specified at the time of booking.
【KKday Customer Service Contact Information】
1. By phone
・Operating hours: Monday to Friday 9:00 to 18:00 *Japan time
Customer service phone number (Japanese): 03-6161-6768
*On weekends, holidays, and during busy times, please contact us via the KKday app or email as detailed below.
2. When using the phone function of the KKday app (supports 4 languages)
・Operating hours: Monday to Sunday 8:00-22:00 *Japan time
・How to use
1. Download the KKday app and open "Manage Booking"
2. Click "Contact Us"
3. Click the "Phone" icon on the top right to make free internet calls.
3. When using the messaging function on the KKday app
・Operating hours: Monday to Sunday 8:00-22:00 *Japan time
・How to use
After logging in to the member page, you can send a message via the inquiry section in the reservation management.
To reach The Veranda Ishiuchi Maruyama, located within Ishiuchi Maruyama Ski Resort, visitors typically travel to Echigo-Yuzawa Station. This station is conveniently accessible via the Joetsu Shinkansen. From Echigo-Yuzawa, local buses or taxis provide direct connections to the ski resort. The dome tent experience itself includes a scenic round-trip gondola ride from the base up to The Veranda, offering impressive views during your ascent.
The glamping dome tents at The Veranda Ishiuchi Maruyama are designed to offer a high level of comfort for an outdoor stay. Guests can anticipate a well-appointed and cozy interior, typically featuring comfortable bedding, suitable climate control for the season (such as heating or cooling), and ambient lighting. The experience focuses on blending the immersive appeal of nature with the convenient amenities of traditional accommodation, ensuring a relaxing retreat.
The unique design of dome tents provides a close connection to the surrounding environment, often with large windows offering panoramic views. While spacious and comfortable, guests should be mindful that it is still an outdoor lodging experience, so some natural ambient sounds or sounds from other guests might be present. The structure prioritizes immersive views while typically including features for privacy and comfort, merging adventure with relaxation.
Yes, The Veranda Ishiuchi Maruyama Dome Tent Experience is specifically crafted for comfortable overnight glamping stays. Your experience includes exclusive access to a fully prepared and furnished dome tent, ensuring a hassle-free arrival. Additionally, a round-trip gondola ride is provided, facilitating convenient and picturesque transportation to The Veranda where your unique accommodation awaits.
From its elevated position at The Veranda Ishiuchi Maruyama, guests staying in the dome tents are treated to spectacular panoramic views of the surrounding mountainous landscape. During the summer, this area transforms into a vibrant expanse of lush greenery under clear skies, providing a tranquil and picturesque backdrop. The unique vantage point, accessed by gondola, is perfect for photography and soaking in the serene natural beauty.
No, The Veranda Ishiuchi Maruyama Dome Tent Experience is designed as a luxury glamping offering. This means that the dome tents are fully set up and meticulously furnished prior to your arrival. Guests are not required to bring any personal camping equipment or undertake any tent pitching. The entire experience is curated for maximum convenience and comfort, allowing you to relax and enjoy your stay immediately.
This glamping experience is ideal for individuals or groups who desire a unique outdoor escape combined with luxurious comfort, without the typical demands of traditional camping. It particularly appeals to couples seeking a romantic getaway, families looking for a distinctive vacation, and friends wanting a memorable nature retreat. Visitors who appreciate stunning scenic views, convenience, and a blend of relaxation and adventure will find it highly enjoyable.
As indicated by the 'Summer 2025' designation, the warmer months are generally the most recommended period to fully enjoy The Veranda Ishiuchi Maruyama Dome Tent Experience. During summer, the region around Ishiuchi Maruyama boasts verdant landscapes, pleasant temperatures, and clear mountain air, creating an optimal environment for outdoor activities and a comfortable overnight glamping stay in the dome tents.