Customer Support Center contact information and hours of operation are listed below.
*Changes cannot be made on the day of use.
Please check the business hours, closures due to bad weather, etc. before you go out.
[How to use the electronic ticket (voucher)]
・Please present the QR code at the automatic ticket vending machine installed in the Ishiuchi Maruyama Resort Center or at the ticket counter to receive the IC card lift ticket.
[Electronic ticket (voucher) expiration date]
・Valid only during business hours on the day specified at the time of reservation.
・The date of use can be changed. (Changes can be made up to 2 times. No change fee will be charged.)
Please contact the KKday customer support center with your next visit date by 20:00 the day before your visit.
[Customer support center contact]
1. When using the phone function of the KKDAY app (supports 4 languages)
・Operating hours: Monday to Sunday 08:00-22:00 *Japan time
·How to Use
Download the KKday app and open Manage Reservations Click Contact Us Click the phone icon on the top right to make free internet calls
2. When using the message function of the KKDAY app
・Operating hours: Monday to Sunday 08:00-22:00 *Japan time
・How to use After logging in to the member page, you can send a message from the inquiry in the reservation management.
3. Email
Operating hours: Monday-Sunday 08:00-22:00 *Japan time Email inquiries: service@kkday.com
4. by phone
Monday-Friday 09:00-18:00
* Japan time Customer service phone number (Japanese): 050-3066-6958
*Please contact us via the KKDAY app or email when it is busy.