Customer service contact details and opening hours are listed below.
*Changes cannot be made on the day of use.
Please check opening hours and closures due to bad weather in advance before visiting.
[How to use the electronic ticket (voucher)]
・Present your QR code at the ticket counter or automated ticket vending machine inside Ishiuchi Maruyama Resort Center to receive your IC lift ticket.
[Electronic ticket (voucher) expiration date]
・Valid only during business hours on the date specified at the time of booking.
・You can change the date of use. (You can change the date up to two times. No change fees will be charged.)
Please contact KKday Customer Service by 8pm the day before your next visit to let us know the date of your next visit.
[Customer service contact information]
1. By phone
・Available hours: Monday to Friday 9:00 to 18:00 *Japan time
Customer service phone number (Japanese): 050-3066-6958
*On weekends, holidays, and during busy times, please contact us via the KKday app or email as detailed below.
2. When using the phone function of the KKday app (supports 4 languages)
・Opening hours Monday to Sunday 08:00-22:00 *Japan time
・How to use
1. Download the KKday app and open "Manage Booking"
2. Click "Contact Us"
3. Click the "Phone" icon on the top right to make free internet calls
3. When using the messaging feature on the KKday app
・Operating hours: Monday to Sunday 08:00-22:00 *Japan time
・How to use
After logging in to the member page, you can send a message via the inquiry page in the reservation management section.
4. Email hours: Monday to Sunday 08:00-22:00 *Japan time
Email inquiries: service@kkday.com