[For customers with pets]
Small dogs are allowed on the ropeway if they are placed in a bag, cage, or carrier that completely encloses them. Medium to large dogs are allowed on the ropeway if they are placed in a cage specified by our company.
Pets are not allowed inside the private bay area with its spectacular view. (They can be tied up outside the bay.)
[For customers using wheelchairs]
Customers using wheelchairs with a width of 60cm or less may board as is. Customers using wheelchairs wider than 60cm should either fold their wheelchairs before boarding or transfer to one of our free rental wheelchairs.
• To use the private gazebo with its spectacular view, there are stairs along the way, and it is not accessible to wheelchair users.
[Other Notes]
・This offer cannot be used in conjunction with other coupons, vouchers, or discounts.
To reduce waiting times for boarding, you will need to purchase a "Fast Pass" (a priority boarding pass) separately at the ticket counter.
・Opening hours may vary depending on the season.
・ Some facilities and event venues may be closed depending on the time of year.
・In the event of severe weather, we may suspend operations. In that case, we will not be able to compensate for travel expenses to the location.
【date of expiry】
Valid only on the specified date and time.
[Customer Service Contact Information]
1. By phone
• Operating hours: Monday to Friday, 9:00 AM to 6:00 PM (Japan Standard Time)
Customer service phone number (Japanese): 03-6161-6768
*During weekends, holidays, or busy periods, please contact us via the KKday app or email as described below.
2. When using the phone function of the KKday app (supports 4 languages)
• Operating hours: Monday to Sunday, 8:00 AM - 10:00 PM (Japan Standard Time)
・How to use
(1) Download the KKday app and open "Reservation Management".
(2) Click "Contact Us"
(3) Clicking the "phone" icon in the upper right corner enables free internet calls.
3. When using the messaging function of the KKday app
• Operating hours: Monday to Sunday, 8:00 AM - 10:00 PM (Japan Standard Time)
・How to use
After logging into your member page, you can send a message through the inquiry form in the reservation management section.
4. In the case of email
Operating hours: Monday to Sunday, 8:00 AM to 10:00 PM (Japan Standard Time)
Email inquiries: service@kkday.com
[Cancellation Policy]
No refunds after purchase.