Tokyo Hassle-free Sightseeing ｜ Same-day Luggage Delivery Service｜Tokyo Hotels→ Haneda International Airport (HND) / Narita International Airport (NRT) / Hotels / Tokyo Station
- You can enjoy hassle-free sightseeing on the day you arrive!
- We provide same-day delivery of luggage from hotels in Tokyo's 23 wards (including the Maihama area) to Tokyo Haneda International Airport (HND), Narita International Airport (NRT), or Tokyo Station.
- Delivery from hotel to hotel is also available.
- This is the preferred service used by KKday staffs when visiting Tokyo to see their favorite idols.
- [NEW] Airport-to-hotel delivery service is back!
*Click here for same-day baggage delivery service between Kansai Airport, Osaka City hotels, Naha Airport, and New Chitose Airport.
Package Options
Product Info
The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.
- Size limits:
- Carry-on luggage: Less than 120 cm
- Check-in luggage: Less than 160cm
- Unregulated luggage: Less than 180cm
- Weight limit: less than 30 kg
- Content limit: Item value of JPY100,000 or less
- We can deliver suitcases (check-in or carry-on size), cardboard boxes, handbags, snowboards, etc. Please note that we cannot accept wallets (cash and credit cards), identification documents (passports), jewelry (diamonds and pearls), flammables (fireworks), toxic plants, poisons, cannabis, amphetamines etc. (all substances prohibited by Japanese law), and all animals including pets (dogs, cats, insects, reptiles, fish).
[How to Use]
- Make a reservation. (Choose the date for your delivery appointment.)
- You will receive a notification email from "Airporter" within 1 day after completing the reservation. Please upload your [Luggage] and [Accommodation Confirmation] from the [Upload Photo] button in the reservation confirmation e-mail.
- Drop off your luggage
- Pick up your luggage
- Airport → Hotel
Luggage drop off deadline at airport counter: 1:00 pm on the day of arrival.
Please come to our designated counter at the airport. Please show the Airporter reservation confirmation email to the staff.
You can pick up your luggage at the hotel after 8:00 pm on the day of arrival.
- Hotel → Airport
Luggage drop off deadline at the hotel: 9:00 am on the day of departure.
Please inform the hotel staff that an airporter ( エアポーター ) will come to collect your luggage and leave it at the front desk.
You can pick up your luggage at the airport counter after 4:00 pm on the day of departure. - Hotel → Hotel
Luggage drop off deadline at the hotel: 9:00 am on the day of departure.
Please inform the hotel staff that an airporter ( エアポーター ) will come to collect your luggage and leave it at the front desk.
You can pick it up at the other hotel after 8:00 pm on the same day. ***Required*** In the comments section, please enter (1) the name of the hotel where the package will be shipped and (2) the name of the hotel where the package will be received.
4. Pick up your luggage:
Please go to our designated counter at the airport or the front desk of your specified hotel and present your Airporter reservation confirmation email to staff.
★Regarding Luggage Delivery Special Tags★
The hotel provides special tags for luggage delivery, but hotels that do not provide tags can also use this service.
★About the delivery tag for delivery★
Special tags for delivery are distributed at the hotel, but hotels without tags can also be accommodated.
①Make a reservation using the same method.
②After completing the reservation, Airporter will notify the hotel, and our driver will come to pick up the luggage.
③Please place your luggage at the hotel counter before the deadline (9:00 on the same day).
④The driver will attach a special tag to the luggage when picking it up and deliver it to the destination.
Luggage Size
Luggage/items that cannot be delivered
Exemption from liability for damage to baggage, etc.
Please drop-off your luggage at the hotel counter by 9:00 am on the day of delivery.
Please attach a special tag to your luggage (provided by the hotel, or can also be used if the hotel does not provide tags).
We also accept inquiries via SNS chat.
Luggage can be collected at the airport counter after 4:00 pm on the same day.
Tokyo Station pickup service is now available!
About Airporter Same-Day Luggage Delivery Service
Important Info
Includes/Excludes
Reminders
We reserve the right to refuse service even after a reservation has been made if we find that luggage is in violation of regulations. In such cases, we assume no liability.
Please check for any abnormalities when you receive your luggage. If you find any problems with your luggage, please take a picture of it and report to the Customer Center. Once you have confirmed your luggage, we assume no liability.
*When collecting your baggage at the counter, please present the transaction number listed in the Airporter email.
★Notes when making a reservation★Due to system limitations, quotation marks (" ") cannot be used in the input fields for accommodation names, addresses, etc. Thank you for your cooperation.
Pickup Point
JALABC Counter at Tokyo Haneda International Airport (HND) Terminal 1 (羽田空港第一ターミナル JALABCカウンター)
Address Info: 日本、東京都大田区羽田空港３丁目３−２ 羽田空港第一ターミナル
YAMATO Counter at Tokyo Haneda International Airport (HND) Terminal 2 (羽田空港第二ターミナルYAMATOカウンター)
Address Info: 日本、東京都大田区羽田空港３丁目４−２ 羽田空港 第2旅客ターミナル
[Available for pick-up] Haneda Airport Terminal 3, 3F International Departure Lobby, JALABC Counter
Address Info: 〒144-0041 2-6-5, 3F, Haneda Airport Terminal 3, Ota-ku, Tokyo 3F International Departure Lobby JALABC Counter
*Please check here for the latest counter operating hours at Haneda Airport Terminal 3.
*Pickup time: 24 hours* This is a counter for picking up luggage. Please note that we do not accept luggage for deposit.
Baggage drop-off is at the JALABC counter in Terminal 3 of Haneda Airport [2F International Arrivals Lobby JALABC counter].
[Available for drop-off] Haneda Airport Terminal 3, 2F International Arrival Lobby, JALABC Counter
Address Info: 〒144-0041 Ota-ku, Tokyo Haneda Airport Terminal 3 3F 2-6-5 2F International Arrivals Lobby JALABC Counter*Delivery hours: 4:00-13:00
*This is a counter for dropping off luggage. Please note that you cannot pick up luggage here.
You can pick up your luggage at the JALABC counter at Haneda Airport Terminal 3 (3F International Departure Lobby JALABC counter).
[Available for pick-up] Narita Airport Terminal 1, 4F Departure Lobby South Wing, JALABC counter
Address Info: Narita Airport Terminal 1 Departure Lobby 4F South Wing
[Available for drop-off] Narita Airport Terminal 1, 1F International Arrival Lobby South Wing, JALABC Counter
Address Info: Narita Airport Terminal 1 1F International Arrival Lobby South Wing JALABC Counter*Delivery hours: 6:30-13:00
*This is a counter for dropping off luggage. Please note that you cannot pick up luggage here.
You can pick up your luggage at the JALABC counter at Narita International Airport Terminal 1 (4F International Departure Lobby South Wing JALABC counter).
[Available for pick-up] Narita Airport Terminal 2, 3F Departure Lobby JALABC counter
Address Info: 成田空港 第2ターミナル出発ロビー(3F)
[Available for drop-off] Narita Airport Terminal 2, 1F International Arrival Lobby JALABC Counter
Address Info: Narita International Airport Terminal 2 1F International Arrival Lobby JALABC Counter*Delivery hours: 6:30-13:00
*This is a counter for dropping off luggage. Please note that you cannot pick up your luggage here.
You can pick up your luggage at the JALABC counter at Narita International Airport Terminal 2 (3F International Departure Lobby JALABC counter).
Tokyo Station TOKYO SERVICE CENTER (Sagawa Express Tebura Kanko Luggage Storage(佐川急便 手ぶら観光 手荷物預かり処))
Address Info: 東京都千代田区丸の内1‐9‐1 東京駅一番街1階
Monday 07:00 - 20:00
Tuesday 07:00 - 20:00
Wednesday 07:00 - 20:00
Thursday 07:00 - 20:00
Friday 07:00 - 20:00
Saturday 07:00 - 20:00
Sunday 07:00 - 20:00
Please note that the luggage collection time may be adjusted due to changes in the business hours of commercial facilities.
Hotels in Tokyo's 23 wards (東京23区ホテル)
Address Info: Tokyo's 23 wards（東京23区）Maihama area hotels (舞浜エリアホテル)
Address Info: 千葉県浦安市How to Redeem Your Voucher
How to Use Your Voucher
- Please present your order number
Cancellation Policy
- Cancellations 1 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free
- Cancellation is not allowed between 0–0 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.
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