[Cancellation Policy]
The provider will not be responsible for granting refunds for the following cases:
The eSIM and guidelines will be sent to the customer's email within 6 hours.
If you do not receive email having eSIM, kindly check spam/junk email or contact us via message.
Check Supported devices or How to know that your devices support eSIM or not to make sure that you can use eSIM on this device
All iPhones bought from China mainland, Hong Kong and Macau DO NOT support eSIM, and all Samsung purchased from China mainland, Hong Kong, Macau and Taiwan DO NOT support eSIM.
Please do not delete eSIM after activating. The eSIM QR code can only be activated once. We are not able to assist you if the eSIM has been deleted from the device.
It must be installed and activated at the destination within 30 days after receiving the eSIM, otherwise the eSIM will become invalid and unusable.
The quality of communication may be affected by outside conditions; surrounding landforms (e.g. mountains), weather, obstruction by buildings, the number of users, or locations may affect the speed and quality of the internet
In accordance with the Fair Usage Policy, excessive video streaming or data consumption may cause slower or weaker signal reception
[eSIM COMPATIBILITY CHECKING GUIDELINES]
Step 1: Go to “Settings” > “Cellular”.
Step 2: If the “Add eSIM” section is available, your phone does support eSIM service.
Step 1: Go to “Settings” > “General” > “About”.
Step 2: Check “Model Name”. See whether it is listed in our “eSIM supported devices list” (see above)
Step 3: Check the “Carrier Lock” section. It should say “No SIM restriction” – this means your device is not SIM locked.
Step 4: Scroll down to view “Available SIM”, if there is a “IMEI2” number, eSIM can be used on your device.
-ANDROID-
Step 1: Dial *#06#. Press call.
Step 2: Your IMEI number will be displayed. If the EID number is displayed, your device is eSIM compatible. Please note the EID info (if available). This is your eSIM serial number.
Step 1: Open “Settings” on your phone.
Step 2: In the search bar, search for IMEI and choose “IMEI Information”. If this information is available, your phone can use eSIM.
For travelers to Singapore, an eSIM offering cost-effective and unlimited high-speed 4G data is highly recommended. It provides a reliable internet connection for navigation, communication, and staying connected with ease throughout your trip. Look for plans that cater to your duration of stay, typically ranging from 1 to 30 days, ensuring consistent connectivity without worrying about data limits for common tourist activities.
Yes, eSIM services are readily available for travelers visiting Singapore. You can easily purchase an eSIM online and receive it directly via email. This allows for quick activation, providing immediate access to the internet upon arrival. It eliminates the need to search for physical SIM cards, offering a convenient way to stay connected from the moment you land.
Travelers can conveniently obtain a Singapore eSIM by purchasing it online. Upon purchase, the eSIM and its user manual are typically sent to your email address within a few hours, allowing you to set it up before or immediately upon arrival. Booking through KKday offers the advantage of a streamlined online process, ensuring you receive your eSIM promptly to activate and enjoy uninterrupted high-speed data from the start of your trip.
Yes, using an eSIM for internet access in Singapore is a highly reliable option for tourists. It provides a stable and high-speed 4G data connection, ensuring you can navigate, communicate, and access information without interruption. The digital nature of eSIMs also means you won't risk losing a physical SIM card, adding to its reliability and convenience for travelers.
A Singapore eSIM typically offers flexible mobile data plans tailored for tourists, ranging from 1 to 30 days. These plans often provide unlimited high-speed 4G data, ensuring continuous connectivity for all your travel needs. You can choose a daily data plan or a total data package depending on your expected usage, allowing for a cost-effective and worry-free internet experience throughout your stay.
A Singapore eSIM offers significant advantages over traditional physical SIM cards. With an eSIM, there's no need to physically switch, install, or worry about losing a tiny card. Activation is quick and user-friendly, as the eSIM profile is downloaded digitally. This provides a hassle-free and convenient way to stay connected, allowing you to seamlessly switch between your home plan and the Singapore data plan on a single device.
Yes, there are specific device compatibility requirements for using a Singapore eSIM. Notably, iPhones purchased from China mainland, Hong Kong, and Macau typically do not support eSIM functionality. Similarly, Samsung devices bought from China mainland, Hong Kong, Macau, and Taiwan are generally not compatible with eSIMs. It is essential to verify your device's eSIM compatibility before purchasing to ensure seamless connectivity.
When using an eSIM in Singapore, you can expect reliable coverage from major local mobile networks, which generally offer excellent service across the island. These networks provide robust 4G connectivity in urban areas and popular tourist destinations, ensuring a stable internet experience. While the specific carrier may vary depending on the eSIM provider, most offer strong network performance suitable for travelers' needs.