Once the QR code is scanned and the order is successfully downloaded, cancellation and refunds are not possible.
Installing an eSIM requires an internet connection. Please install it when you have a stable Wi-Fi or mobile data connection (installation may fail due to Wi-Fi at some airports).
Each QR code can be scanned once. It can be scanned repeatedly on the same device. Once bound, it cannot be changed to another device or deleted.
Please use the eSIM within 60 days of receiving it; it will expire after that period.
It is recommended to scan and install the eSIM after arriving at your destination to avoid starting the validity period calculation prematurely.
Before using an eSIM, please be sure to disable data roaming on your domestic SIM card to avoid accidentally using your domestic SIM card's mobile data network and incurring high international roaming charges. You will be responsible for all related costs; no additional subsidies will be provided, including roaming fees, overseas SIM card/eSIM purchase costs, and transportation expenses.
Please enter *#06# on your phone's dial pad to check if eSIM is supported. If EID is displayed, it means eSIM is supported; if not, eSIM is not supported.
iOS version 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Samsung phones vary by country. Samsung phones purchased in Taiwan do not support eSIM. For other regions, please check with the Samsung website first.
To maintain network connection quality and uphold the Fair Usage Policy (FUP), telecommunications companies worldwide sometimes impose data rationing on users who consume large amounts of data in a short period, which may result in internet access disruptions or slower speeds. To ensure a stable internet connection, please avoid prolonged periods of watching or downloading videos, updating software, sharing your hotspot with others, or engaging in other activities that consume excessive data.
Activation steps:
1. After arriving at your destination, turn off all other SIM cards and only enable eSIM and its data roaming.
2. Configure the eSIM's APN (usually the APN is automatically recognized; if it cannot be automatically recognized, you need to set it manually).
A Palau eSIM offers flexible options, including 5G/4G network connectivity. Travelers can choose from various data packages with durations ranging from 5 to 30 days, allowing them to select a plan that best suits their travel itinerary and internet usage needs in Palau. This ensures comprehensive coverage for both short and longer stays.
A Palau eSIM offers several advantages over traditional international roaming. With an eSIM, there's no need to swap physical SIM cards, making the setup process hassle-free. You simply scan a QR code and activate roaming upon arrival to connect to the local network quickly. This provides a seamless and convenient experience compared to potentially complex roaming agreements.
The setup for a Palau eSIM is straightforward. After purchase, you will receive a QR code. Simply scan this QR code to configure the eSIM on your compatible device. Once you arrive in Palau, enable data roaming in your device settings, and the eSIM will automatically connect you to the local 5G/4G network, ensuring immediate connectivity.
Yes, the Palau eSIM is designed to provide 5G/4G network speeds. This allows for fast internet access, enabling smooth browsing, streaming, and communication during your trip to Palau. The actual speed may vary based on your specific location and network conditions within Palau, but high-speed connectivity is the standard offering.
A Palau eSIM functions as an 'Embedded SIM,' meaning it's a digital SIM profile stored directly on your device's hardware. It eliminates the need for a physical SIM card swap and uses zero consumables. Instead, you activate it by scanning a unique QR code, which downloads the network profile to your phone, enabling immediate internet access upon arrival by simply turning on data roaming.
You can conveniently purchase a Palau eSIM through KKday. The purchase typically includes a digital eSIM profile with your chosen data package and duration (e.g., 5 to 30 days) for 5G/4G network access. Booking through KKday offers a streamlined process, providing you with a QR code for quick activation and dedicated customer support to ensure a smooth setup before your trip.
Most newer smartphone models, including recent iPhone and Android devices, are compatible with eSIM technology. To confirm compatibility, check your device's specifications or settings for eSIM support. It's recommended to verify this information directly on your phone or with the manufacturer before purchasing to ensure seamless activation and use during your travel to Palau.
If you experience connectivity issues with your Palau eSIM, first ensure that data roaming is enabled in your device settings. Try restarting your phone, or manually selecting the network operator if the option is available. If problems persist, check your device's APN settings, and contact customer support for further assistance with troubleshooting your specific eSIM and device configuration.