24-hour customer service is here to provide you with the most immediate assistance!
Once the QR code is scanned and the order is successfully downloaded, cancellation and refunds are not possible.
Installing an eSIM requires an internet connection. Please install it when you have a stable Wi-Fi or mobile data connection (installation may fail due to Wi-Fi at some airports).
Please scan and install your eSIM only after arriving at your destination to avoid prematurely starting the eSIM validity period calculation.
Each QR code can be scanned once. It can be scanned repeatedly on the same device. Once bound, it cannot be changed to another device or deleted.
Before using an eSIM, please be sure to disable data roaming on your domestic SIM card to avoid accidentally using your domestic SIM card's mobile data network and incurring high international roaming charges. You will be responsible for all related costs; no additional subsidies will be provided, including roaming fees, overseas SIM card/eSIM purchase costs, and transportation expenses.
iOS version 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Samsung phones vary by country. Samsung phones purchased in Taiwan do not support eSIM. For other regions, please check with the Samsung website first.
Please be aware that signal quality may be affected by factors such as location, terrain, building obstruction, number of users, and weather.
To maintain network connection quality and uphold the Fair Usage Policy (FUP), telecommunications companies worldwide sometimes impose data rationing on users who consume large amounts of data in a short period, which may result in internet access disruptions or slower speeds. To ensure a stable internet connection, please avoid prolonged periods of watching or downloading videos, updating software, sharing your hotspot with others, or engaging in other activities that consume excessive data.
After placing your order, you will receive an email saying "Your eSlM is ready," along with the latest installation time and installation instructions.
How to install:
iOS: Settings > Mobile Services > Join the program > Scan QR code > Join the program
Android: Settings > Internet (Connectivity) > SIM card administrator > Add SIM card (Join the action plan) > Scan QR code
Enable activation step:
1. After arriving at your destination, turn off all other SIM cards and only enable eSIM and its data roaming.
2. Configure the eSIM's APN (usually the APN is automatically recognized; if it cannot be automatically recognized, you need to set it manually).
The Russia eSIM utilizes the networks of major local network operators Tele2 and VimpelCom|Beeline, ensuring stable signals and extensive coverage. Whether you are in the city or at tourist attractions, you can enjoy reliable 5G/4G network connectivity, allowing you to smoothly search for information, navigate, or communicate with friends and family, guaranteeing uninterrupted internet access during your trip.
When browsing the internet with the Russia eSIM, you can use popular communication and social media apps such as LINE, Instagram, and Facebook normally to stay in touch with friends and family. Additionally, this eSIM supports applications like TikTok, ChatGPT, and Google Maps, catering to all your internet needs while traveling in Russia. Commonly used local communication apps include WhatsApp, Telegram, and VKontakte.
Before traveling to Russia, Taiwanese travelers must check the latest entry regulations and visa information published by the Ministry of Foreign Affairs of the Russian Federation or the Bureau of Consular Affairs of Taiwan's Ministry of Foreign Affairs. Entry eligibility may vary due to international situations or policy adjustments. It is recommended to confirm visa types, required documents, and relevant health certificate requirements at least one month before departure to ensure smooth entry.
The Russia eSIM provides high-speed 5G/4G network connection services, allowing you to experience smooth internet speeds during your trip to Russia. Whether downloading files, streaming videos, making video calls, or using AI applications, you can enjoy a stable and fast internet experience. The eSIM is designed to offer optimal connection performance.
Activating the Russia eSIM is very simple. You can easily set it up by scanning the provided QR Code, eliminating the hassle of physical SIM card replacement. For devices running iOS 17.4 or later, a one-click installation feature is supported, allowing you to connect to the local network directly upon booting up after arrival, saving time and being environmentally friendly, so you can start your journey quickly.
The Russia eSIM fully supports a variety of your commonly used network applications, including TikTok, ChatGPT, Instagram, Google Maps, and Facebook. Whether for social media updates, navigation, information lookup, or using AI tools, you can use them smoothly within Russia, meeting your digital lifestyle needs and making your trip more convenient.
The Russia eSIM provides a variety of data plan options to meet the internet needs of different travelers. You can choose a daily fixed data plan, suitable for short trips or trips with stable internet usage; or a total data plan, allowing you to flexibly use your total data within a specified number of days. It is recommended to select the most suitable plan based on your travel duration and estimated data usage.
If you encounter any network connection issues while using the Russia eSIM, the product offers 24/7 customer support services. You can contact the customer service team through the designated channels at any time. They will provide you with immediate assistance and troubleshooting to ensure your trip's internet runs smoothly and uninterrupted, allowing you to enjoy your journey with peace of mind.