【Service Area】This service is limited to departure and arrival areas in Kumamoto.
*If the trip ends outside of Kumamoto City, an additional fee will be charged for the empty vehicle return trip, depending on the drop-off location. Driver return time must also be allowed, therefore the actual usable private charter car service time will be shortened accordingly.
[Private charter car Duration] We offer 5-hour, 8-hour, and 10-hour private charter car options with no mileage limit. Toll fees, parking fees, and other third-party facility charges incurred during the trip must be paid by the traveler on-site based on the actual amount paid.
【Service Hours】08:00~20:00. Outside of service hours (before 08:00 and after 20:00), an additional early/late shift fee will apply.
Outside of the service hours of 08:00 to 20:00 (i.e., before 08:00 and after 20:00), an additional fee of 5,000 yen per hour will be charged for the early/late shift, with any fraction of an hour charged as a full hour.
The driver's tea fee is 1,000 yen per vehicle per day, which should be paid to the driver on the day of the trip.
If booking a multi-day private charter car service, travelers will need to pay for the driver/guide's accommodation separately, which is 12,000 yen per person per night.
If the trip ends outside of Kumamoto City, an additional fee will be charged for the empty vehicle return trip, depending on the drop-off location. Please confirm the actual amount with customer service before booking.
5-seater vehicle: 6,000 yen/hour; 7-seater/10-seater vehicle: 7,000 yen/hour; minibus/medium-sized bus: 10,000 yen/hour; large bus: 12,000 yen/hour
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 22:00). Notifications will then be sent via email
Please arrive at the designated location 10 minute(s) before the scheduled departure time, as the tour will depart on time
When booking, please include your travel itinerary, departure and arrival details, number of passengers, number of suitcases, and planned route attractions in the remarks.
If the actual number of passengers or the amount of luggage exceeds the booking information, resulting in vehicle overloading or affecting driving safety, the driver has the right to refuse to carry passengers in accordance with Japanese traffic laws and safety regulations, and the related responsibilities and costs incurred shall be borne by the passengers themselves.
After order confirmation, customer service will contact you via LINE, WhatsApp or WeChat, and provide driver information and meeting method one day before departure to facilitate communication between both parties.
Due to narrow roads in some hotels, guesthouses, tourist attractions, or residential areas, large vehicles may be unable to enter, and drivers may not be able to pick up or drop off passengers at designated locations. In such cases, passengers will need to walk to a nearby designated location where they can safely park. Thank you for your understanding.
According to Japanese traffic regulations, drivers are required to take a break after driving continuously for 2.5 hours. During long-distance trips, drivers will arrange necessary rest periods as needed to ensure driving safety.
Private charter car service hours are based on the reservation time; please arrive at the designated location on time. Any delays caused by passenger lateness will be counted towards the private charter car service hours.
If the private charter car service ends early, no refund will be given for the unused time period.
We apologize that we cannot provide accessible vehicles or wheelchair lifts for this service.
If you need to change the pick-up time or location after your order is placed, please notify customer service no later than 16:00 the day before departure so that arrangements can be made.
If traffic control, weather conditions, road conditions, or other force majeure events occur on the day of the private charter car, the itinerary order and stop times may be adjusted according to the actual situation.