FAQ

Q: Reminders

Not Suitable For: People with back problems；Not Suitable For: People with mobility impairments；Not Suitable For: Wheelchair users；Not Suitable For: People with food allergies；What To Bring: Comfortable shoes；What To Bring: Weather-appropriate clothing；Not Allowed: Oversize luggage；Not Allowed: Baby strollers；Not Allowed: Luggage or large bags；Not Allowed: Mobility scooters；Not Allowed: Non-folding wheelchairs；Not Allowed: Flash photography；Not Allowed: Baby carriages；Not Allowed: Electric wheelchairs；Know Before You Go: Kensington Palace entry is included for guests, who book the upgraded option including Palace Entry. Palace tickets are excluded for Kensington Palace Gardens and High Tea only reservations；Know Before You Go: Please wear comfortable shoes as this tour involves a fair amount of walking, including over uneven surfaces, cobblestones, hills, inclines, declines and stairs；Know Before You Go: Participants should be in good health - consult first with your doctor if you have any medical condition or are not used to regular exercise；Know Before You Go: Wheelchairs, motorised scooters or any other device to assist mobility are not recommended, as we cannot guarantee that all footpaths/sidewalks/curbs will have suitable compliant ramps；Know Before You Go: Operates in all weather conditions；Know Before You Go: Anybody under the age of 18 years must be accompanied by somebody aged 18 years or older；Know Before You Go: The tour guide is not provided by Kensington Palace

Question 1

How to Use Your Voucher

Accepted Answer

Please present the e-voucher on-site

Question 2

Includes

Accepted Answer

Timed easy-access tickets to Kensington Palace and the State Apartments (if option selected; Duration: 3 hours & departing at 9:30 AM)、Kensington Gardens and access to the Cradle Walk to view the Sunken Garden、Royal Tea experience with cakes, sandwiches, and choice of up to 10 English teas、London guide、Audio guide in Kensington Palace (if upgrade option with entry to the Palace is selected)

Question 3

Excludes

Accepted Answer

Palace entry is not included for guests booking the Kensington Gardens and Royal High Tea only option (2 hours at 11 AM)、Transportation、Hotel pickup and drop-off、Tips

Question 4

Reminders

Accepted Answer

Not Suitable For: People with back problems
Not Suitable For: People with mobility impairments
Not Suitable For: Wheelchair users
Not Suitable For: People with food allergies
What To Bring: Comfortable shoes
What To Bring: Weather-appropriate clothing
Not Allowed: Oversize luggage
Not Allowed: Baby strollers
Not Allowed: Luggage or large bags
Not Allowed: Mobility scooters
Not Allowed: Non-folding wheelchairs
Not Allowed: Flash photography
Not Allowed: Baby carriages
Not Allowed: Electric wheelchairs
Know Before You Go: Kensington Palace entry is included for guests, who book the upgraded option including Palace Entry. Palace tickets are excluded for Kensington Palace Gardens and High Tea only reservations
Know Before You Go: Please wear comfortable shoes as this tour involves a fair amount of walking, including over uneven surfaces, cobblestones, hills, inclines, declines and stairs
Know Before You Go: Participants should be in good health - consult first with your doctor if you have any medical condition or are not used to regular exercise
Know Before You Go: Wheelchairs, motorised scooters or any other device to assist mobility are not recommended, as we cannot guarantee that all footpaths/sidewalks/curbs will have suitable compliant ramps
Know Before You Go: Operates in all weather conditions
Know Before You Go: Anybody under the age of 18 years must be accompanied by somebody aged 18 years or older
Know Before You Go: The tour guide is not provided by Kensington Palace

London: VIP Kensington Palace Gardens Tour & Royal High Tea｜United Kingdom

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