Please check if your phone version and model are compatible with this product. If you are unable to use the product due to failure to confirm compatibility, a refund will not be issued.
Once payment is completed, the service is activated and cannot be returned or exchanged. Please ensure you select the correct travel date to avoid activation issues.
eSIM hotspot sharing may be unstable; it is recommended for personal use only. If you need to share your hotspot, please refer to our WiFi equipment solutions.
Each QR code can only be installed once. Once installed, if the eSIM plan is deleted, it cannot be restored. You will need to purchase and reinstall a new eSIM plan.
Installing an eSIM requires an internet connection. It is recommended to scan the QR code on the day of departure. If the QR code is not scanned and installed within 30 days, the plan will automatically expire.
If you do not have a spare device to scan the QR code, please be sure to print it out before you leave the country so that you can scan it locally.
Internet speed and signal strength vary depending on the coverage of local telecommunications operators' base stations, the number of people accessing the internet simultaneously from the same base station, the terrain of the location, the processor specifications of the mobile device and the network specifications it supports, and the mobile status of the user.
Based on the principle of fair use, telecom operators may limit speeds or suspend network services for users with large amounts of data in a short period of time. It is recommended that you turn off automatic updates and automatic backups to the cloud drive, and also avoid watching videos or playing mobile games for extended periods of time.
To maintain network quality, please comply with the local Fair Usage Policy (FUP) of each country.