EETS Bus | Direct Bus between Tung Chung and Shenzhen Bay Port | Cross-border Bus
- The bus schedule and price require secondary confirmation after booking, subject to the final confirmation by the supplier.
- The direct bus between Tung Chung and Shenzhen Bay allows passengers to flexibly choose the route that best suits their itinerary.
- No need to worry about the hassle of transfers. Suitable for cross-border travelers, simply arrive at the designated boarding point 15 minutes in advance to exchange your ticket on-site and board, allowing you to travel between the two places conveniently and easily.
Package options
Product Info
— Pick-up and Drop-off Point Information —
1. Citygate Outlets, Tung Chung to Shenzhen Bay Port
Citygate Outlets, Tung Chung: Near the North Car Park entrance/exit, Citygate Outlets, 39 Man Tung Road, Tung Chung, New Territories
2. Shenzhen Bay Port to Citygate Outlets, Tung Chung
Shenzhen Bay Port: No. 1 Dongbin Road, Nanshan District, Shenzhen (Towards Hong Kong urban area: After clearing customs, proceed to parking spaces 22-25)
▶️Click here to view information on each pick-up point and reference photos of Eternal East store locations
**Special Reminder:
Effective from September 3, 2025, the pick-up location at Shenzhen Bay Port will be relocated from parking spaces 41 and 42 to parking spaces 22, 23, 24, and 25.
— Other Matters —
- Vehicle Information: 47-seater coach, capable of carrying 47 pieces of large luggage and 47 pieces of small luggage.
- Luggage Size Restrictions - Standard Luggage: Maximum dimensions 55cm x 45cm x 20cm (approx. 22in x 18in x 8in); maximum weight 10kg (approx. 22lb). Hand Luggage: Maximum dimensions 37.5cm x 25cm x 15cm (approx. 15in x 10in x 6in).
- The company reserves the absolute right to refuse any luggage that is overweight, oversized, or extra-long (where the sum of length, width, and height exceeds 120cm), or any other items deemed unsuitable for transport at the company's absolute discretion; passengers may not object. For excess luggage, the company reserves the right to require passengers to purchase an additional luggage ticket. For travel to/from Hong Kong International Airport, this is charged at the child fare (or adult fare for routes without child fares); for travel to/from Hong Kong urban areas / Hong Kong Disneyland / Citygate Outlets, Tung Chung, this is charged at the adult fare.
- Infants aged 0-2 travel free of charge.
— Important Notes —
- After placing an order, the schedule and price require secondary confirmation; the supplier's final confirmation shall prevail.
- As seating on each direct bus service is limited, secondary confirmation is required. If the selected service is sold out, customer service will proceed with the booking based on the backup schedule provided by the guest. If all selected services are sold out, customer service will notify the guest.
- All passengers must have their required travel documents (e.g., passport, ID card, valid visa) ready before boarding.
- Eating and drinking are strictly prohibited inside the vehicle.
- For the latest schedule, please refer to Eternal East Bus.
- Once the order and tickets are confirmed by the system and the supplier, no changes, refunds, or cancellations can be made.
Shenzhen Bay Cross-Border Express Timetable
Travel Guide from Shenzhen Bay Port to Hong Kong
Yongdong Bus redemption coupon redemption process (only applicable to the purchase of Yongdong Bus redemption code plan)
WeChat official account QR code redemption (only applicable to the purchase of Yongdong Bus redemption code plan)
Know before you book
Includes/Excludes
- selected plan
- Other expenses not mentioned above
Reminders
After placing an order, the ticket status and price require secondary confirmation. The final confirmation from the supplier shall prevail, and you may be required to pay the price difference.
If the system fails to generate a voucher immediately after booking, or if the selected session is fully booked, KKday customer service will contact you as soon as possible to assist with a full refund. Receipt of the voucher confirms a successful booking; once payment is completed, no changes or cancellations are accepted.
If traveling with multiple passengers, please book under the same order to ensure everyone is arranged in the same vehicle.
All passengers must have their required travel documents (e.g., passport, ID card, valid visa) ready before boarding.
Since the number of seats for each through train is limited, a second confirmation is required. If the selected flight is sold out, customer service will make a reservation based on the backup flight provided by the customer. If the selected flight is sold out, customer service will notify the customer.
Real-name registration is required for ticket purchase. Once the booking is confirmed, no changes, refunds, or cancellations are permitted.
Infants aged 0-2 years old must also be counted in the number of passengers, but there is no charge
Cancellation Policy
- Once the order has been completed, it cannot be canceled, modified, or refunded
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once your refund request is confirmed, KKday will initiate the refund to your original payment method within 15 days. The actual refund timing depends on your card-issuing bank’s policy.
