【LuggAgent Vietnam Luggage Delivery】Vietnam Airport (HAN/SGN/PQC) to Hotel Luggage Delivery Service | Discount for 2 or More Items
- Transparent pricing; no need to worry about luggage storage space, travel light and stress-free
- Provides thoughtful point-to-point luggage delivery service
- After booking, our online customer service team will proactively contact you to assist with the luggage delivery process
- Enjoy convenient, secure, punctual, and professional service
Package Options
Product Info
Important Info
Includes/Excludes
- Luggage delivery service
- Baggage insurance (up to USD 500 per item)
- High security luggage storage facility
- Items not mentioned
Reminders
! ! This service does not include Airbnb options and is only applicable to hotels with counters! !
Please carry your ID card, passport, cash, tickets and other valuables with you as you will not be able to retrieve them during the service.
Charges are based on the number of individual pieces of luggage. If the number of luggage exceeds the reserved quantity, additional fees (pieces) will be charged on site. You can only collect your luggage at the destination after payment is completed. Please note.
If the staff is still unable to contact the passenger 30 minutes after the scheduled delivery time, the order will be deemed to be canceled and no refund will be given.
【About airport services】
The pickup time must be at least 2 hours (inclusive) before the flight departure time. If the pickup time is less than 2 hours before the flight departure time, we will not be responsible for any subsequent losses.
In case of flight cancellation, if the passenger notifies customer service to cancel the order before the staff picks up the luggage, a full refund will be issued; if the passenger notifies customer service to cancel the order after the staff picks up the luggage, no refund will be given and the staff will also send the luggage to The location designated by the passenger.
If the flight is delayed, the staff will still check the baggage to the location designated by the passenger.
If the flight is delayed within 60 minutes (inclusive), the staff will wait for free for 90 minutes starting from your scheduled shipping time. If the shipment fails to be shipped after 90 minutes, it will be deemed to have given up the service and no refund will be given.
【About hotel services】
When you store your luggage, please inform the hotel front desk staff that you have entrusted a "LuggAgent" to pick up your luggage. The staff will pick up your luggage based on the photo on the luggage storage receipt. Please be sure to provide photos of your luggage and luggage storage receipt.
Please note that if the photos of the luggage and the storage receipt are not uploaded before the shipping time, resulting in the staff picking up the wrong luggage or not receiving the luggage, the passenger will bear the relevant responsibilities.
If you only need to check in part of your luggage, please check it separately and get different receipts from the front desk staff. If you check all your luggage together, it will be deemed to be checked in and the staff will take it away together.
If the hotel front desk does not provide a storage receipt, please provide the "booking name" and "room number" and inform the hotel front desk staff that they will pick up the luggage with a photo of the luggage, the booking name and the room number.
Please upload a screenshot of the hotel's reservation confirmation (including the name of the person who represents the reservation). After the luggage is delivered, the staff will store it at the front desk and collect it when you check in.
After ordering, you will receive a letter with handover instructions and handover content. All details will be based on the content of the letter. If you do not receive the email, please contact [email protected] directly.
How to Redeem Your Voucher
How to Use Your Voucher
- Please present the e-voucher on-site
Experience Location
Location Name: Experience location
Address: VietnamCancellation Policy
- Cancellations 4 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free
- Cancellation is not allowed between 0–3 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once your refund request is confirmed, KKday will initiate the refund to your original payment method within 15 days. The actual refund timing depends on your card-issuing bank’s policy.
