Before purchasing, please ensure your phone and operating system support eSIM. Once the eSIM QR code is sent, this product is non-refundable.
iOS 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Each QR code can only be scanned once. Once bound, you cannot change the device or delete it. Once deleted, you cannot scan and install it again.
If your phone already has an eSIM, you can only use one and cannot use both at the same time.
An internet connection is required to install the eSIM. Please ensure that there is WiFi or mobile data available before installation.
The days start counting once the eSIM is scanned and downloaded. It is recommended to scan and install it on the day of departure.
After receiving the eSIM QR code, you must activate it within 30 days, otherwise the eSIM will become invalid and cannot be used or reissued.
Please remember to turn off data roaming on the original SIM card to avoid using the original SIM card's mobile network and incurring high roaming charges.
Please note that hotspot sharing will use up to half of your total selected data usage.
Please note that signal quality may be affected by factors such as location, terrain, building obstruction, number of users, and weather.
If you encounter any problems, please contact customer service. Cancellation and refund requests without contact will not be accepted.
Many standard Hong Kong SIM cards are for Hong Kong only. However, specialized travel SIMs or eSIMs, like those designed for China, Hong Kong, and Macau, specifically include coverage for all three regions. This integrated service ensures seamless connectivity without needing separate cards for each destination, offering convenience for cross-border travelers.
Tourists should prioritize an eSIM that offers no VPN requirement for China, high-speed 4G/5G internet, and does not demand real-name registration. Seamless regional coverage for China, Hong Kong, and Macau in one plan is also crucial for convenience, along with easy activation via QR code, eliminating the hassle of physical SIM changes.
While some local SIM cards in China require real-name registration, specific travel eSIMs for foreigners, particularly those covering China, Hong Kong, and Macau, are designed to bypass this requirement. This feature offers a hassle-free option for visitors to get connected quickly upon arrival.
Dedicated travel eSIMs for China, Hong Kong, and Macau are often designed to provide direct access to global internet services without the need for a VPN. This means you can freely access international websites and apps in mainland China without any extra setup or configuration.
Activating an eSIM is straightforward. After purchase, you typically receive a QR code via email. Simply scan this QR code with your compatible smartphone's settings. The eSIM profile will download and install automatically, allowing you to connect to the internet in China, Hong Kong, and Macau almost immediately.
Most modern Apple iPhones (XR/XS and newer) and a wide range of Android phones from brands like Google Pixel and Huawei support eSIM. For Samsung phones, compatibility can vary by region of purchase, so it's advisable to verify your specific model's eSIM support before purchasing.
eSIMs offer several advantages for multi-region travel. They eliminate the need to physically swap SIM cards, reducing the risk of loss and ensuring continuous connectivity across borders. Activation is quick via QR code, and they are environmentally friendly as they require no physical production or shipping.
Yes, specialized travel eSIM plans are designed to provide unified, high-speed internet access across China, Hong Kong, and Macau. These plans offer the convenience of a single data solution, allowing seamless roaming between these regions without the need for separate SIM cards or changing plans while traveling.