Product Info
Purchase Notice
You can customize it as you like. If you have any requests please let us know in advance.
If you want to change your schedule even on the tour day, your guide is always happy to help you.
You can skip the spot where you don't go (※in this case we do not refund any fees) or change it with another place.
If you add some new spots by your request, please pay the ticket fee on the spot. (Note that you may need to pay extra transportation fee)
- About the Tea Picking Experience
Only once a year during the tea picking season, scheduled from April 15 (Sat) to May 28 (Sun), ending as soon as the sprouts are finished.
In case of rain, the event will be cancelled at 5:00 p.m. on the day before the event, if the weather forecast for Uji City is 70% or higher.
In that case, the event will be replaced with a matcha making experience at the Sankyuan Tea House.
Reminders
Our Countermeasures Against the spread of COVID-19
We are thoroughly taking countermeasures against the coronavirus under the below.
Before starting the tour, we will disinfect the inside of the vihicle.
Driver and guide are encouraged to wash their hands, gargle, and thoroughly manage their physical condition.
Driver and guide wear a mask during the tour.
We frequently ventilate in the vehicle.
Our Requests for our Guests
To prevent infectious diseases, some facilities cannot be entered without wearing a mask. Please wear a mask in advance and participate in the tour.
Please wear a mask and refraing from eating, drinking and talking in a loud voice in the vehicle.
We will always replace the air in the vehicle during tour.
Please kindly take all the garbage with you in the vehicle to prevent the infection of the driver and guide.
Please arrive at the meeting spot in time.
Please notice that might be crowded in sightseeing spots during weekends, holidays and events.
In case of traffic congestion or any other uncontrollable reasons, please note that changes of schedule or time shortened in each of sightseeing spots.
No refunds will be issued in case the customer doesn't show up at the meeting spot on time.
We will full refund in case the tour is cancelled due to extreme situations such as typhoons and other natural disasters.
As it is stipulated by the law of Japan, please wear your seat belt on the tour bus.
No smoking inside the vehicle.
Please do not stand up or walk while the vihicle is running.
All items left in the vihicle will be disposed by our company.
Please kindly manage your valuable belongings by yourself.
Cancellation Policy
- Cancellations 8 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free
- For cancellations made 3 to 7 days prior to selected date, a cancellation fee of 30% will apply
- For cancellations made 1 to 2 days prior to selected date, a cancellation fee of 50% will apply
- Cancellation is not allowed between 0–0 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.
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