Question 1

What are the ways to maintain a stable internet connection while traveling in Taiwan?

Accepted Answer

When traveling in Taiwan, visitors primarily have three options for maintaining a stable internet connection: purchasing a local prepaid SIM card, renting a WiFi device, or using an eSIM. SIM cards and eSIMs are convenient for individual use, allowing direct insertion into your phone or scanning a QR code to get online. WiFi devices are suitable for multiple users, capable of connecting several devices simultaneously to ensure all travel companions stay connected. Additionally, some public places offer free Wi-Fi, though its stability and coverage may not be as reliable as dedicated internet plans.

Question 2

Which internet plan is most suitable for traveling to Taiwan?

Accepted Answer

Choosing the right internet plan for your trip to Taiwan depends on your travel duration, the number of people in your group, and your primary internet needs. If you're traveling solo and your phone supports eSIM, an eSIM or a prepaid SIM card is a convenient choice, offering plug-and-play usability without extra equipment. For group or family trips with multiple devices needing internet access, renting a WiFi device provides more flexibility for shared usage. It's recommended to assess your internet habits and consider whether your itinerary includes remote areas before deciding on the most suitable plan.

Question 3

What are the pros and cons of using a WiFi device versus a SIM card for travel in Taiwan?

Accepted Answer

For travel in Taiwan, both WiFi devices and SIM cards have their advantages and disadvantages. SIM cards (including eSIMs) are lightweight, can be directly inserted into your phone, and may allow you to retain your original phone number (if you choose a plan with calling features), making them ideal for solo travelers. The downside is that sharing internet with multiple people can drain your phone's battery faster. WiFi devices allow multiple users to share the connection, saving on individual costs, and also let you keep your original phone number. The drawbacks are the need to carry an extra device, managing its battery life, and potential pick-up/drop-off at the airport.

Question 4

How can I pick up my pre-booked WiFi device or SIM card upon arriving at Taiwan's airport?

Accepted Answer

Upon arrival at Taiwan Taoyuan International Airport (TPE), Songshan Airport (TSA), or Kaohsiung International Airport (KHH), you can typically find your pre-booked service counter in the arrivals hall. For pickup, please have your passport and booking confirmation (usually an electronic voucher or QR Code) ready. Staff will assist you with identity verification and hand over your WiFi device or help you install and activate your SIM card. If you pre-ordered an eSIM, you will receive a QR Code for activation. It's advisable to check the operating hours in advance for a smooth pickup process.

Question 5

Which devices are compatible with Taiwan eSIMs, and how can I purchase one?

Accepted Answer

Taiwan eSIMs are compatible with eSIM-enabled smartphones, tablets, and smartwatches. Major brands such as Apple (iPhone XS series and later models), Samsung (Galaxy S20 series and later models), and Google Pixel (Pixel 3 series and later models) in certain configurations support eSIM. The purchase process typically involves booking online; upon successful purchase, the provider will send a QR Code containing the eSIM profile to your email. You can then activate it by scanning this QR Code through your phone's settings upon arrival in Taiwan, without needing to insert or remove a physical card.

Question 6

Near Taipei 101, can I find free Wi-Fi hotspots or purchase mobile data cards?

Accepted Answer

Around Taipei 101, you can find free Wi-Fi hotspots within the shopping mall, department stores, or cafes. Additionally, the Taiwanese government's 'iTaiwan' free Wi-Fi service is available at major tourist attractions and public transport hubs. For purchasing mobile data cards, besides picking up pre-booked cards at the airport, you can also find options for purchase or top-up at major telecom stores or convenience stores near Taipei 101. However, for convenience and a smooth trip, we still recommend pre-ordering online and picking up at the airport. If you need to book related services, you can do so through KKday for support in Mandarin and flexible cancellation policies, easing communication concerns.

Question 7

Will internet speed and connection quality be affected during peak seasons like Taiwan's cherry blossom season?

Accepted Answer

During peak travel seasons in Taiwan, such as the cherry blossom season, New Year's Eve, or other major festivals, the number of tourists in popular areas increases significantly, which can lead to localized network congestion. Therefore, in crowded attractions, your internet speed and connection quality might be slightly affected during peak hours. However, Taiwanese telecom operators typically enhance their network deployment to cope with peak demand. For the best experience, it's recommended to book your internet plan in advance and choose a reputable provider for stable service.

Question 8

If I run out of data allowance while traveling in Taiwan, how can I top up or purchase additional data?

Accepted Answer

If you exhaust your data allowance on your SIM card while traveling in Taiwan, you can visit the stores of major local telecom operators (such as Chunghwa Telecom, Far EasTone, Taiwan Mobile) for top-ups. Many convenience stores also offer prepaid card top-up services, where you can purchase a scratch card or get assistance from a clerk. Some telecom operators provide online top-up services through their official websites or apps, where you can use a credit card. Please note that WiFi devices typically cannot be topped up individually for data; if the data runs out, you may need to contact the rental company to extend your rental period or exchange the device.

Question 9

What are the network coverage and speed performances of Taiwan's major telecom operators (Chunghwa Telecom, Far EasTone, Taiwan Mobile)?

Accepted Answer

Taiwan's major telecom operators, Chunghwa Telecom, Far EasTone, and Taiwan Mobile, offer extensive and high-speed network coverage in urban areas. Generally, these three operators provide stable service at most tourist attractions and along major transportation routes. Chunghwa Telecom is often considered to have better coverage in remote areas or mountainous regions, while Far EasTone and Taiwan Mobile perform excellently in metropolitan areas. For the average traveler, choosing any of them will meet daily internet needs; differences are mainly noticeable in specific locations with weak signal areas.

Question 10

Do rented WiFi devices in Taiwan typically have international calling capabilities?

Accepted Answer

Rented WiFi devices in Taiwan primarily provide wireless internet access and usually do not have independent calling functions for international calls. They work by converting mobile network data into a Wi-Fi signal, allowing your phone or other devices to access the internet via Wi-Fi. If you need to make international calls, it is recommended to use the Wi-Fi connection with VoIP applications (such as LINE, WhatsApp, Skype, etc.) or consider purchasing a prepaid SIM card that includes calling features to meet your communication needs.

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